Step into a workplace that’s as exciting as it is rewarding!
FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.
Why join us?
- Grow your career with development programs and opportunities to advance from within.
- Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
- Give back through Volunteer Time Off (VTO).
- Generous PTO plan to recharge and reset.
- Incentive programs that recognize your contributions.
- Low-cost Team Member dining, provided by our award-winning culinary team.
SHIFTS AVAILABLE: Days
PAY: Starting at $50,003.20 annually, with opportunities for annual increases
SCOPE OF POSITION:
Under the direction of the Executive Housekeeper assists with ensuring the overall cleanliness of the hotel, including guest rooms, laundry, guest hallways, public areas and elevators, as outlined in the AAA Four Diamond Standards. Establishes a friendly atmosphere of superior guest service and product quality while role modeling exemplary performance for Team Members to follow.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
- Assists in maintaining cleanliness standards for both rooms and public areas and inspects them to ensure that AAA Four Diamond standards are met.
- Partners with the Service Culture Department to assist Housekeeping Team with solutions on Team Members issues inside and outside of work that affect their employment, opportunities for improvement with their daily duties and focus on improving retention.
- Collaborates with property departmental managers to ensure teamwork, clear communication and a consistent focus on providing superior WEEA.
- Responsible for training staff in all aspects of housekeeping; including guest service, and all duties for housekeeping supervisor, lead housekeeping attendant, housekeeping attendant, housekeeping maintenance, and laundry attendant.
- Ensures guests are satisfied with hotel cleanliness by reviewing guest satisfaction, inspection procedures and reports.
- Reviews guest satisfaction, inspection procedures and reports.
- Monitors the utilization of HotSOS and Opera to positively impact the operation.
- Distribution of daily room assignments and inspections.
- Monitors the laundry operation for effectiveness and efficiency.
- Leads by example to empower housekeeping staff to deliver superior guest service by encouraging responsiveness to guest needs.
- Personally, demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
- Communicates to guests about hotel promotions, local attractions and points of interest as needed.
- Helps maintain and control expenses to approved budgetary guidelines.
- Trains housekeeping Team Members on OSHA requirements, Blood borne Pathogens, and chemicals used in the laundry room and guest rooms.
- Stays current on safety training techniques to minimize Worker's Compensation claims.
- Maintains the highest level of confidentiality.
- Assists with the management of the Preventative Maintenance Program with the Facilities department to ensure room quality standards are maintained.
- Collaborates with supervisory partners in Environmental Services (EVS) and Front Desk to support cross-functional communication, knowledge sharing, and cross-training. Participants in learning opportunities to develop an understanding of these departments' operations and supervisory practices as needed. These activities are supplemental to the role's primary responsibilities and do not constitute the position's regular or core job functions.
- Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
- Outstanding example of and a credit to FireKeepers Casino Hotel.
- Ensures proper use and care of equipment is required, including laundry equipment and all machines used in cleaning carpets and tile.
SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
MINIMUM REQUIRED QUALIFICATIONS
An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
Proficiency in both written and verbal English communication is required.
High School diploma or GED.
Two years' of leadership or supervisory experience and one year of hospitality or housekeeping experience.
Experience with leading and supervising a staff of more than 30 Team Members.
Must demonstrate computer proficiency and the ability to navigate multiple software platforms and learn new technology.
Must be able to learn and utilize Property Management System (PMS) to manage daily operations.
Must possess excellent communication skills, and effective public speaking skills.
Must be able to utilize iPAD, iPhone to manage daily operations.
GENERAL OR PREFERRED QUALIFICATIONS
Four years hotel experience. Experience with management of onsite Housekeeping facility in hotel, hospital, or health care facility preferred. Opera Property Management System and HotSOS Work Order System experience.
Successful completion of the FireKeepers Casino Hotel Training programs. WEEA Certified.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke-filled environment.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.