Overview
Join our team as a Senior Program Manager and support U.S. Citizenship and Immigration Services (USCIS) by leading 24/7 records, mailroom, and file-management operations at the USCIS National Records Center and its supporting sites. You will direct site managers and a large hourly workforce, drive Six Sigma-based process improvement, ensure accurate, secure, on-time delivery of millions of immigration records each year.
FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.
**Position is contingent upon contract award**
Work Schedule and Location:
Hybrid: This full-time hybrid position works Monday through Friday, 8:00 am to 5:00 pm CT, from a home office within commuting distance of the USCIS National Records Center (NRC) in Lee’s Summit, MO, with onsite work at the NRC at least once a month. The Program Manager must be able to report to the NRC for in-person meetings within 2 hours of notice during business hours. Because the NRC operates 24/7, the Program Manager must also be available by phone, text, and email around the clock for operational emergencies. Occasional travel to the Harrisonburg, VA, facility may be required.
Responsibilities
- Lead contract operations at the USCIS National Records Center (Lee’s Summit, MO), its Extension Site (Kansas City, MO), and the Harrisonburg File Storage Facility (Harrisonburg, VA).
- Serve as the main point of contact for USCIS leadership, delivering oral briefings and written reports.
- Build statistical analyses, cost estimates, and analytical reports that guide workforce and workload decisions.
- Own the standard operating procedures (SOPs) and drive changes that improve quality, cost, and throughput.
- Spot significant issues early, keep USCIS informed, and lead corrective action.
- Run fact-finding for special projects and respond quickly to USCIS inquiries.
Qualifications
Required:
- One of the following:
- A bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
- An active PMI Project Management Professional (PMP) certification, which can take the place of the degree.
- At least 5 years of program or project management experience within the last 7 years.
- A Six Sigma Black Belt, or the ability to earn one within 180 days of contract award.
- U.S. citizenship.
- U.S. residency for at least 3 of the past 5 years.
- Clearance: You must receive a favorable USCIS Public Trust suitability determination (SF-85P background investigation with fingerprinting) before you start
Desired:
- A Six Sigma Black Belt already in hand.
- Experience managing records, mailroom, warehouse, or document-processing operations.
- Experience leading a large Service Contract Act workforce on a federal contract.
- Prior DHS or USCIS experience, or a current favorable federal suitability determination.
Why Join Our Team
At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long-term and Short-term Disability Insurance
- Life Insurance
- 401(k) Plan
- Holiday Pay
- Paid Time Off
FWI is an Equal Opportunity Employer, including disability/vets.
Pay Range
Negotiable depending on experience, education, and clearance level.