Summary The Program Support Specialist performs core administrative assignments under the close direction of a manager, project/program manager, team leader, or more experienced professional. Â Duties Responsibilities include: applying basic knowledge of administrative or program principles, concepts, policies, procedures and objectives, working with higher and lower-level professionals with day-to-day operations. Coordinates with a manager, project/program manager, team leader, or more experienced professional to plan time and use assigned resources to accomplish tasks. Responsible for providing a full range of administrative and operational support for the assigned organization, to include:
- Supporting managers and staff by maintaining, creating, organizing, updating and generating reports from multiple systems.
- Assisting in the timely completion or revision of actions related to staff management, status/report submissions, etc.
- Supporting staff with administrative tasks related to compliance, generating program documents, and monitoring progress status.
- Composing, preparing, transcribing, proofreading, and/or editing a wide variety of paperwork including that of a confidential, complex, and/or technical nature.
- Drafting/preparing written correspondence including agendas, reports, and minutes ensuring accuracy, completeness, and timeliness with limited supervision and direction.
- Supporting in the collection and compilation of statistical data, required to prepare reports.
- Assisting in maintaining and archiving program and administrative files and procures supplies and equipment.
- Coordinating small and large meetings, including handling logistical arrangements, making hotel and travel arrangements, and providing on-site support.
- Processing and tracks time sheets and travel authorizations and vouchers; preparing departmental spreadsheets; developing and maintaining databases and assisting with the day-to-day organizational coordination of user support and communications.
- Contacts are primarily internal to the organizational unit with a manager and other employees to share information, provide data and/or written analyses, and to discuss the status of assignments. In some specialties, may have contact with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customer's situation.
- Works under detailed instructions provided by a manager, project/program manager, team leader, or more experienced professional.
- Regularly refers problems and work issues to a manager, project/program manager, team leader, or more experienced professional for guidance.
- Work is reviewed regularly during assignments and at completion to ensure timeliness and all aspects of quality.
- Work activities typically support the work of other employees and contribute to activities of the organizational level. In some specialties, the work may affect internal and external customers. Â
Qualifications
To view the complete qualifications standard, applicants should reference-U.S. Office of Personnel Management Group Coverage Qualification Standard for Miscellaneous Administration and Program Series, 0301. https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ To qualify for this position at the FV-F level you must demonstrate in your application that you possess at least three years of progressively responsible general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data and recognize solutions, plan and organize work and convey information, with at least one year equivalent to the FG/GS-4. OR Successful completion of 4-year course of study leading to a bachelor's degree, gained from an accredited college or university. See education below. Qualifications must be met by the closing date of this vacancy announcement. Applicants should include examples of specialized experience in their Work History. Education Education Substitution: Substitution of education or equivalent combinations of education and experience may be qualifying for this position. To qualify based on education, you must submit a copy of your college transcripts. If selected, official transcripts will be required prior to employment. Education substitution for FV-F: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, gained from an accredited college or university. If qualifying based on education, Applicants MUST submit a copy of their college or university transcript by the closing date. If selected, an official transcript will be required. You may upload these documents with your application in USAJOBS ORÂ fax it to (609) 485-8995 OR email to tara.price@faa.gov (please include announcement number on each page). Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/admins/finaid/accred/indez.html
Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited US. educational institution in terms of equivalency to a degree acquired at an American college or university. A copy of the evaluation results must be included in your application package. If you do not include a copy of the evaluation as part of your application package, your foreign education will not be considered.
Requirements
We are not accepting applications from noncitizens. How you will be evaluated
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.How to apply Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
- Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week.
- Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Other information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Knowledge, Skills and Abilities (KSA); listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration. These positions are located in AIR-742, AIR-751, and AIR-771. However, this vacancy announcement may be used to fill future vacancies in any of the other AIR Division Offices or Duty Stations. Duty station will determine locality pay. Interview policy: Interview: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. Links to Important Information: Locality Pay, COLA