IT Technician

Overview

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced IT Technician to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

Why Choose Fast Pace Health?

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best IT Technician you can be! We will help you grow your professional goals, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.

We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.

As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities

The primary function of the IT Technician is to provide technical support for rapidly growing urgent care group located in rural communities throughout Alabama, Arkansas, Indiana, Kentucky, Louisiana, Mississippi, North Carolina, and Tennessee. The position will assist over 3000 off-site users in clinics and our two support office in Franklin, TN. Monitor and respond quickly and effectively to requests received through the IT Service Desk on a First-In-First-Out basis depending on priority. Initially, if on-site, this role will focus on hardware deployment with cross-training opportunities to follow. If remote, the emphasis will be on call and ticket queue support.

Below, we have provided a high level view of what the role entails, with the complete job description discussed in detail during our interviewing process.

Essential Functions:

• Modifies configurations, utilities, software default settings, etc. for the local workstation.
• Provides effective troubleshooting of EMR systems.
• Documents all internal procedures.
• Assists with onboarding of new users.
• Creates and terminates all user accounts.
• Installs, tests and configures new workstations, peripheral equipment, and software.
• Maintains inventory of all equipment, software, and software licenses via Asset Tracking.
• Responds to queries either in person or over the phone in a professional and courteous manner.
• Performs active directory maintenance.
• Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.
• The ability to maintain friendly, cordial relations with all employees.
• The ability to build and maintain confidence and credibility with all employees.
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• bility to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• The ability to promote and maintain a respectful culture of employee, employer and business

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Experience Requirements and Preferences

Basic Requirements:

Education: Associate’s Degree in Information Systems or related technical discipline preferred AND Experience: At least 1+ years of customer service experience required

Education Requirements

Associates Degree Compliance

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Mississippi Residents Only:

In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5).

Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.