Job Overview:
The Warehouse Supervisor is tasked with leading the operational activities during their designated shifts, ensuring efficient inventory management and distribution in line with customer requirements. This role requires a focus on exceptional customer service, the ability to lead and motivate a team effectively, and a commitment to maintaining high standards of safety and organization within the warehouse.
Duties and responsibilities:
· Ensure operational productivity and effectiveness levels are set, maintained and continuously improved.
· Collaborate across departments to ensure the highest level of customer service to internal and external partners.
· Capture, review and analyze KPIs (Key Performance Indicators) reports in a timely manner to ensure complete understanding of what affects productivity.
· Develop strong communication channels within the departments and across the operation to ensure a smooth transition from one shift to the next.
· Provide continuous direction to Associates regarding proper work methods to help increase Associate performance and business productivity.
· Engage, develop and motivate Associates in order to drive high performing individuals and teams. Administer progressive discipline to change behavior of substandard performers.
· Manage a safe and clean workplace by reinforcing accepted Company policies regarding housekeeping and safety. Promote Safety and Good Housekeeping Practices on a daily basis.
· Inspire and foster an environment where diverse backgrounds are respected and valued.
· Work with Operations Manager to forecast staffing needed to ensure workload demands are established to execute productivity.
· Responsible for the daily reconciliation and accurate reporting of assigned associates’ hours. This includes the accurate recording of Production Data into a daily production report.
· Perform other duties as assigned.
Qualifications:
· Education: Bachelor’s degree preferred.
· Experience: At least two years of experience supervising 10 to 30 hourly associates in a warehouse or similar environment.
· Distribution experience requires.
· Strong leadership and team motivation skills.
· Effective communication and public relations.
· Ability to coordinate team activities efficiently.
· Detail-oriented.
· Proficient in MS Word and Excel.
· Bilingual in English and Spanish.
· Capable of standing and walking for long periods.
· Valid Driver’s License and reliable transportation preferred.
· Flexible to work various shifts as needed.
Physical Demands:
· Supervisory Presence: Regular walking and standing to oversee warehouse operations, inspect inventory, and monitor staff performance.
· Manual Handling: Occasional lifting, moving, and carrying of goods and equipment, which may involve weights up to 50 pounds.
· Climbing and Reaching: Use of ladders or climbing equipment to access stored items or oversee operations, as well as reaching for items stored at various heights.
· Computer Use: Frequent use of computers and handheld devices for inventory management, scheduling, and communication, necessitating manual dexterity.
· Environmental Exposure: Work may involve exposure to warehouse environments, outdoor conditions, and all types of weather while managing operations in the yard.