Job Overview
The Regional Patient Financial Services Coordinator provides operational leadership, coordination, and support for Patient Financial Services functions across Fairview Range and Fairview Grand Itasca. This position serves as a subject matter expert and resource for the following positions: Patient Account Specialist, Financial Counselor and Dedicated Authorization Specialist. The PFS Coordinator works collaboratively with Revenue Cycle leadership, clinical departments, Patient Access, Information Technology, payers, and external partners to improve operational efficiencies, promote regulatory compliance, optimize reimbursement, and support exceptional patient financial experiences. The position is responsible for providing staff education, monitoring work queues and workflow performance, identifying process improvement opportunities, and serving as a liaison between departments to facilitate effective communication and resolution of complex patient account issues.
Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs.
Fairview Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.
Internal posting: 11/9/26
Responsibilities
- Coordinate and support daily Patient Financial Services operations to ensure efficient, accurate, and timely completion of departmental responsibilities.
- Monitor departmental work queues and workflow performance to ensure appropriate account routing, timely resolution of outstanding items, and balanced workload distribution.
- Identify workflow inefficiencies, aging accounts, process barriers, and operational risks; communicate findings and recommend solutions to leadership.
- Serve as a liaison between departments to facilitate effective communication, resolve operational concerns, and support cross-functional process improvements.
- Assist Revenue Cycle leadership with special projects, workflow redesign, system enhancements, and operational improvement initiatives.
- Coordinate and support the implementation of organizational, regulatory, and departmental changes impacting Patient Financial Services operations.
- Serve as a subject matter expert on revenue cycle processes, billing requirements, payer guidelines, reimbursement methodologies, and regulatory compliance standards.
- Support claims resolution efforts by assisting staff with complex accounts, denials, appeals, payer correspondence, and reimbursement issues.
- Provide onboarding, training, education, coaching, and ongoing support to new and existing team members.
- Support leadership in maintaining departmental competencies, monitoring compliance with policies and procedures, and promoting best practices.
- Participate in departmental meetings, committees, workgroups, and organizational initiatives to support strategic and operational goals.
- Monitor key performance indicators and productivity metrics, identifying trends and opportunities for process improvement.
- Collaborate with leadership to develop and implement standardized workflows that support operational excellence and a positive patient financial experience.
- Support auditing, quality assurance, and compliance activities to ensure adherence to organizational policies, payer requirements, and regulatory standards.
Required Qualifications
- 1 year experience in healthcare leadership or equivalent relevant experience may be considered
- 5 years years of progressive experience in healthcare revenue cycle, patient financial services, business office operations, or related healthcare financial functions
- Experience with patient accounting, claims processing, reimbursement, prior authorizations, and financial counseling
- Knowledge of Medicare, Medicaid, commercial insurance, billing regulations, and revenue cycle operations
- Experience with electronic health records, billing systems, and revenue cycle technologies
- Strong analytical, organizational, communication, and problem-solving skills
Preferred Qualifications
Benefit Overview
Fairview Range offers a generous benefits package, including but not limited to medical, dental,vision, PTO, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/rangenoncontract
Compensation Disclaimer
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status