Job Announcement This position supports critical records management, court document processing, and frontline client services. This position plays a key role in maintaining accurate case records, supporting the acceptance of court service documents, and ensuring consistent, high-quality service to DFS clients and staff.
Duties and responsibilities:
- Supports the DFS Records Center by screening cases in various programmatic, local, and state systems to establish case records; tracking records as they circulate throughout the agency; and storing, archiving, and destroying records in accordance with applicable policies and retention schedules.
- Serves as part of the DFS team that receives and processes court service documents, supporting the Records Center as the single point of access for court documents on behalf of DFS. Receives subpoenas (in person, by mail, or electronically); reviews and verifies whether documents meet sufficiency requirements for acceptance; distributes and coordinates with appropriate staff; and ensures accurate tracking, routing, and filing of subpoena-related records.
- Provides floater and administrative support, as needed, across regional offices in Annandale, Fairfax, Reston, and South County by issuing Electronic Benefits Transfer (EBT) cards and emergency resources to clients; performing vehicle management duties (including driving vehicles to and from county facilities); processing mail; and approving room reservations.
- Serves as back-up in monitoring the Pennino DFS Administrative Reception area, greeting, directing, and assisting clients, visitors, and staff; handling package deliveries; and providing general support.
Note: The assigned functional areas for this position include general administration, customer service, and/or record file management.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Any combination of education, experience and training equivalent to high school graduation and one year of experience providing administrative support in the assigned functional area(s).
CERTIFICATES AND LICENSES REQUIRED:
Driver's license (required)
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, child protective services registry check, credit check and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- General knowledge of human services operations and experience working in a busy office/reception environment.
- Familiarity with subpoenas or court-related documents.
- Experience working with confidential records.
- Ability to travel between regional offices as needed.
- Proficiency with Microsoft Office computer software applications.
PHYSICAL REQUIREMENTS:
Ability to lift and move up to 20 lbs and to file and retrieve case files in a file room. All duties may be performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview; may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314 DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Benefits
Merit Positions Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Vision/Dental Insurance Coverage
- Group Term Life Insurance
- Long Term Disability
- LiveWell Program
- Flexible Spending Programs
- Paid Leave (annual, sick, parental, volunteer activity, and more!)
- Paid Holidays
- Contributory Retirement Plan
- Deferred Compensation
- Employee Assistance Program
- Employees' Child Care Center
- Continuous Learning Opportunities
Please click here for a summary of our benefits. NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid For additional details please visit the County's benefits webpage.
Non-Merit Positions
- Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
- Medical/Vision/Dental Insurance Coverage
- Flexible Spending Program
- Deferred Compensation
- Temporary: scheduled to work a maximum of 900 hours in a calendar year.
- No benefits