Main Purpose:
The Technical Writer will produce high-quality documentation that contributes to the overall success of our products. This role collaborates with various staff and departments to ensure products are easy to understand and use. The Technical Writer is responsible for creating, distributing, and managing internal and external product documentation including, but not limited to, user manuals, operational procedures, troubleshooting guides, knowledge-based resources, and release notes. The Technical Writer is able to explain complex information in a clear and concise manner.
Key Responsibilities:
- Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
- Maintain records and files of all works in process.
- Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
- Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications.
- Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.
- Capable of digesting a complex assembly process and translating into the best presentation for the given audience; written instructions, diagrams, flowcharts, tables, etc. Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
- Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence.
- Interview personnel and read journals and other material to become familiar with product technologies and production methods.
- Observe production, developmental, and experimental activities to determine assembly process and operating procedure.
- Arrange for typing, duplication, and distribution of material.
- Analyze developments in specific products to determine need for revisions in previously published materials and development of new material.
- Review manufacturer's and trade catalogs, drawings and other data relative to production, operation, and service of equipment. Perform all other duties assigned by the Technical Publications Manager.
Skills, Experience, and Aptitude:
- Equivalent combination of education, training, and experience.
- Mechanical and process aptitude and capability to translate a complex assembly process into written instructions.
- Understanding and ability to work with Microsoft Word, Outlook, Excel and Visio, Adobe Photoshop and Illustrator.
- An understanding of Adobe FrameMaker and SolidWorks is beneficial.
- Competence using digital cameras to acquire images that illustrate product build or maintenance tasks.
- Ability to read and understand technical drawings/blueprints and specifications.
- Excellent interpersonal skills with a demonstrated ability to work in a team.
- Ability to multi-task and adapt to shifting priorities.
The Technical Writer has a keen eye for detail and a strong understanding of companies manufacturing or service processes. 3-5 years of technical writing work experience required. The Technical Writer is proficient in the ability to understand and utilize all written materials available in reference to the project at hand and be able to communicate effectively with people at all levels. Experience working to AS9100 standards is required and ASQ-CQE certification preferred.
Essential Functions of the Job:
- Safely lift and carry heavy objects with the help of another person if necessary.
- Ability to work well independently and following strict adherence to deadlines.
- Must be able to remain in a stationary position throughout the day alternating sitting and standing as necessary.
- Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping.
- Perform fine hand manipulation including handling small and large objects.
- Ability to communicate clearly and be positive, polite, and cooperative with co-workers, managers, customers and vendors.
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