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Ombudsman Program Coordinator
Exceptional Family Resources
Syracuse, NY
- $20.96 to $23 USD / hour
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Exceptional Family Resources

Ombudsman Program Coordinator

Syracuse, NY, United States

$20.96 to $23 USD / hour

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Job details

Pay: $20.96 to $23 USD / hour
Apply by: Dec 4, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Indera is looking for an Ombudsman Program Coordinator

ARISE/EFR partners with people with disabilities to advance independence and remove barriers through advocacy and services so every person has the freedom to pursue the life they choose.

Job Summary:

The Ombudsman Program Coordinator will be responsible for providing federally guaranteed advocacy services to residents of skilled nursing facilities and/or Assisted Living facilities within their assigned regions.

Qualifications

Essential Functions:

Provide regular and ongoing presence of ombudsman advocacy in supported long term care facilities
Develop and maintain cooperative working relationships with facilities’ administrations and meet with staff as needed
Participate in and mediate Care Plan meetings to advocate for specific resident’s needs.
Document all casework with appropriate notes and accurate details.
Initiate and/or maintain working relationships with agencies and community groups involved in supporting or enforcing quality of life in long term care facilities
Recruit, screen, interview and provide shadowing opportunities for potential ombudsman volunteers.
Maintain confidentiality of files and resident information in compliance with policies set forth by the State Long Term Care Ombudsman as well as HIPAA
Increase public support for long term care residents and awareness of volunteer opportunities by periodically presenting in public forums, such as community speaking engagements, agency fairs, radio/television interviews, etc.
Be a resource and support for facility Family Council’s.
Attend monthly Resident Council meetings.
Maintain Ombudsman certification by obtaining 18 hours of continuing education credits per year.
Provide education to facility staff (Resident’s Rights, etc.) upon request.
Maintain working knowledge of laws and regulations pertaining to long term care
Complete New York State mandated ombudsman certification training
Utilize Peerplace Data Management System to document volunteer and programmatic activity in accordance with the National Ombudsman Reporting System (NORS)
Oversee upkeep and maintenance of regional data in Peerplace and run reports as necessary
Maintain and regularly update folder of “Frequently Updated Lists and Spreadsheets”
Attend County Office of Aging meetings monthly
Uphold policies and procedures
Exercise sound judgment as a matter of course with holding protected health information and other sensitive information in the strictest of confidence in accordance with ARISE, LTCOP and HIPAA policies
Other duties as assigned

Education

Bachelor’s degree in social work, health, public administration, gerontology, law or related fields
Experience in program management with at least two (2) years of experience of working with seniors and/or individuals with disabilities.
Three (3) years of experience in the field of human services, with at least one (1) year in the area of aging or long-term care
Demonstrated commitment to advocacy work, with at least one (1) year experience as an advocate
Working knowledge of community resources
Demonstrated professional computer proficiency
Strong organizational, administrative, and communication skills
Valid New York State Driver License and reliable transportation

Work location: Syracuse - Onondaga County with travel to Cortland, Cayuga and Oswego as necessary

Hours and days: Monday-Friday 8:00am -4:00pm

Compensation: $20.96 -$23.00 per hour

Non -Exempt

40 hours per week, including one-hour paid lunch

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More about this job

Skills

Maintain working relationships
Confidentiality
Regulatory compliance
Data management
Reporting
Program management
Communication skills

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