The Facilities Manager ensures the efficient operation and safety of Excelsior University’s Albany campus. This role serves as the on-site point of contact, overseeing vendor services, space readiness, and compliance with safety standards. The Site Manager also supervises a small on-site team and coordinates with a property management company to maintain a professional and welcoming environment for staff and visitors. In addition, the site manager will serve as a point of contact for additional Excelsior University sites as they are established in regions throughout the United States.
Duties and Responsibilities:
Operational Oversight
- Act as the primary on-site contact for all campus operations, ensuring a safe, functional, and welcoming environment.
- Monitor and manage services provided by the property management company, including janitorial, landscaping, snow removal, and building maintenance.
- Respond to urgent site issues and coordinate emergency repairs with external vendors and management.
- Oversee main reception function for the institution, which includes walk in visitors, visitor and staff badge distribution, and main phone reception services.
- Oversee mailroom operations for the institution.
- Serve as a point of contact and subject matter expert for other Excelsior University sites who do not have full-time site managers.
Space & Resource Management
- Coordinate space setup and vendor services for occasional on-site events and meetings.
Preventive Maintenance & Compliance
- Ensure preventive maintenance schedules are followed by the property management team within budget guidelines.
- Maintain emergency preparedness plans (fire evacuation, disaster response) and serve as the site emergency coordinator.
- Promote good housekeeping and compliance with health, safety, and accessibility standards.
Vendor & Contract Coordination
- Act as liaison for vendor relationships; review service reports and approve work orders in collaboration with property management.
- Assist with RFPs, bid reviews, and contract documentation as needed.
Supervisory Responsibilities
- Supervise the receptionists, mailroom, and one facilities team member, providing scheduling, guidance, and performance feedback.
- Foster a positive and professional on-site experience for staff and visitors.
Other Duties
- Serve as site backup coordinator onsite security concerns.
- Attend professional development opportunities as required.
- Perform additional responsibilities as assigned to support site operations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education: Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or related field preferred.
- Experience:
- 3+ years of experience in facilities or site management, preferably in higher education or corporate environments.
- Experience supervising staff and managing vendor relationships.
- Skills:
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a hybrid work environment.
- Proficiency with Microsoft Office Suite and familiarity with facilities management software.
Key Competencies
- Leadership and team management
- Vendor and contract oversight
- Emergency preparedness and compliance
- Customer service orientation
- Adaptability in a hybrid work setting
Work Environment
- Primarily on-site role with occasional flexibility for remote work and travel to additional Excelsior University locations.
- Requires ability to respond to urgent issues outside of standard business hours when necessary.
The hiring salary range for this position is $62,354.00 - $65,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.