Job Description:
Summary:
The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks. In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests.
Essential Accountabilities:
Level I
- Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.
- Conducts testing, systems troubleshooting, performance optimization and maintenance of applications.
- Monitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications.
- Performs and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies.
- Closely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis.
- Leverages the organization’s support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions.
- Prepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams.
- Participates in on-call production support rotation, including off-hours.
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
- Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
- Regular and reliable attendance is expected and required.
- Performs other functions as assigned by management.
Level II (in addition to Level I Accountabilities)
- Proactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities.
- Acts as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary.
- Coordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems’, and stakeholders’ needs.
- Identifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security.
Level III (in addition to Level II Accountabilities)
- Acts as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experience team members in the functionality of the job.
- Participates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution.
- Researches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction.
- Initiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations.
Level IV (in addition to Level III Accountabilities)
- Acts as trusted advisor to the leadership team.
- Leads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions.
- Provide mentorship to technical staff at all levels in their technical area(s) of expertise.
- Leads internal strategic efforts and is seen as a trusted advisor with peers.
Minimum Qualifications:
NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
All Levels
- Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required.
- Prior professional, internship, or co-op in enterprise-scale platforms preferred.
- Basic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques.
- Basic knowledge of relevant operating systems (linux and/or windows).
- Basic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others).
- Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).
- Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
- Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.
- Basic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.
- Basic skills in quality principles especially root cause analysis and technical problem-solving
- Basic knowledge of source control processes & tools.
- Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.
- Intermediate communication skills, written and verbal, across multiple communication channels.
- Intermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload.
Level II (in addition to Level I Qualifications)
- Bachelor’s degree in a related field preferred.
- Intermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments. Intermediate experience with computing resource management and optimization.
- Basic knowledge of content store application administration or relevant technology counterparts, i.e. FileNet Content Manager, Content Manager On Demand, Alfresco and/or Data Lakes.
- Intermediate knowledge of content integration application administration, such as: Content Navigator, WebSphere Application Server, Microsoft IIS and/or Web Services
- Intermediate knowledge of Extract, Transform, Load (ETL) tools such as Informatica, Azure Data Factory, Databricks and/or AWS Glue.
- Intermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices.
- Intermediate knowledge of security, compliance, and audit policies/procedures.
- Intermediate experience of Disaster Recovery.
- Intermediate ability to support Application Development initiatives through research, design, and implementation.
- Intermediate experience in SDLC (S2E) and DevOps practices.
- Intermediate experience in developing process and training documentation plus facilitating presentations.
Level III (in addition to Level II Qualifications)
- Advanced experience in applications and application integration tool administration listed above.
- Advanced knowledge of technologies outside of core administration job function.
- Advanced experience of Disaster Recovery.
- Advanced skills in setting strategic vision in alignment with business objectives.
- Intermediate Health Insurance experience preferred.
- Advanced experience in securing enterprise platforms on-premises, in Azure, AWS or application-based security roles, including Role-Based security practices.
- Advanced experience in SDLC (S2E) and DevOps practices.
- Advanced experience in presenting technical information to key stakeholders across all levels of the organization.
Level IV (in addition to Level III Qualifications)
- Expert knowledge from an overall organizational technology perspective and seen as a senior-level member of the team.
- Expert knowledge of technologies related to core administration job function.
- Intermediate competency in team leadership / technical leadership, facilitation, project leadership.
- Advanced degree preferred.
Physical Requirements:
- Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
- Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
- Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
- Ability to work in a home office for continuous periods of time for business continuity. Participates in on-call production support rotation, including off-hours.
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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer
Compensation Range(s):
Level I - 60,410 - 84,000 Level II - 60,410 - 106,929 Level III - 79,068 - 142,322 Level IV - 87,766 - 157,978
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.