Dining Services Supervisor Join the Team at Piedmont Crossing Piedmont Crossing is a premier continuing care retirement community in Thomasville, NC, dedicated to providing exceptional experiences for residents through quality care, outstanding hospitality, and meaningful connections. Our Dining Services team is an essential part of resident satisfaction, creating welcoming dining experiences that enhance daily life. We are seeking a dedicated Dining Services Supervisor to help lead our dining operations and ensure the highest standards of service and hospitality. Position Summary Under the direction of the Director of Dining Services, Dietitian, or Chef/Manager, the Dining Services Supervisor oversees daily dining operations to ensure exceptional service, resident satisfaction, and team performance. This position is responsible for supervising staff, maintaining food safety and sanitation standards, coordinating dining and catering services, and fostering a positive dining experience for residents and guests. Essential Responsibilities
- Direct daily dining room operations to ensure employees have the equipment, resources, and support needed to perform their roles effectively.
- Supervise and coordinate dining service staff, assigning responsibilities and monitoring performance to ensure operational excellence.
- Lead catering and special event operations, including table service, buffets, beverage stations, and resident functions.
- Provide ongoing coaching, training, and constructive feedback to team members to support development and performance improvement.
- Create and maintain a safe work environment by ensuring compliance with safety standards, food safety regulations, and loss prevention programs.
- Establish and communicate service standards while implementing continuous quality improvement initiatives.
- Assist with meal service, dining room setup, and resident service as needed.
- Oversee sanitation and cleaning procedures to ensure compliance with health and safety requirements.
- Monitor the overall appearance, cleanliness, and readiness of dining areas and food service equipment.
- Participate in recruiting, interviewing, and selecting dining services staff in partnership with the Director of Dining Services.
- Orient, train, supervise, evaluate, and, when necessary, discipline team members.
- Promote a culture of hospitality, teamwork, and exceptional customer service throughout the department.
- Work collaboratively with culinary and healthcare teams to support resident satisfaction and retention.
Qualifications
Education
- High school diploma or equivalent preferred.
Experience
- Minimum of one year of food service experience in a restaurant, healthcare, hospitality, or institutional setting preferred.
- Experience in senior living, long-term care, rehabilitation, or healthcare environments preferred.
- Previous supervisory or leadership experience is a plus.
Certifications
- Current ServSafe Food Protection Manager Certification required.
Skills & Competencies
- Strong leadership and team-building abilities.
- Excellent customer service and hospitality skills.
- Effective communication and interpersonal skills.
- Ability to motivate, coach, and develop team members.
- Knowledge of food safety, sanitation, and dining service best practices.
- Strong organizational and time-management skills.
- Ability to work in a fast-paced environment while maintaining attention to detail and service quality.
Why Piedmont Crossing? At Piedmont Crossing, we believe that dining is about more than serving meals. It's about creating enjoyable experiences and meaningful moments for residents every day. As a member of our Dining Services leadership team, you'll play a key role in delivering exceptional hospitality while working in a supportive, mission-driven environment. If you are passionate about service, leadership, and creating exceptional dining experiences, we encourage you to apply and become part of the Piedmont Crossing team.
