About Us
EVEN® Hotel Rockville-Washington D.C. Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont. Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service. Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options. EVEN Hotel Rockville- Washington, D.C. Area is pet-friendly. We also offer flexible event spaces for your business event. Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall. Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center. Bethesda is mere minutes away, offering great shopping and dining options. Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S. Food and Drug Administration, Holy Cross Hospital and the National Institute of Health. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $54,000.00 - $56,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes
Overview
EVEN Hotel Rockville is seeking a hands-on, results-driven Operations Manager to oversee daily hotel operations, with a primary focus on Restaurant and Food & Beverage Operations, Engineering and Maintenance, Front Desk, and Guest Services. The Operations Manager will ensure smooth departmental operations, exceptional guest satisfaction, effective team leadership, and strong financial performance. This role is responsible for managing operating expenses, controlling labor costs, overseeing payroll, maintaining hotel standards, and ensuring that all departments work together to deliver a consistent and outstanding guest experience. The ideal candidate is an organized and proactive hospitality professional with strong leadership, financial management, problem-solving, and customer service skills. The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.
Job Responsibilities:
- 1. Restaurant and Food & Beverage Operations
- Oversee daily restaurant operations, including service standards, food quality, cleanliness, and guest satisfaction.
- Manage restaurant staffing, scheduling, labor costs, and payroll to ensure efficient operations.
- Monitor food and beverage expenses, inventory, purchasing, waste, and portion control.
- Ensure proper food safety, sanitation, and health department compliance.
- Train, coach, and motivate restaurant employees to provide excellent service.
- Coordinate with kitchen and service teams to improve efficiency, productivity, and the overall dining experience.
- Monitor restaurant sales, operating costs, and departmental performance to meet financial goals.
- Address guest complaints promptly and implement solutions to improve service quality.
- 2. Engineering and Maintenance
- Oversee daily engineering and maintenance operations to ensure the hotel facility, guest rooms, restaurant, and public areas are safe and well maintained.
- Coordinate preventive maintenance programs and ensure timely completion of work orders.
- Monitor HVAC, plumbing, electrical systems, equipment, and building operations.
- Manage maintenance expenses, supplies, vendor services, and repair costs.
- Work with the Engineering team to prioritize repairs, reduce equipment downtime, and prevent costly emergencies.
- Ensure compliance with fire safety, health, environmental, and building requirements.
- Conduct regular inspections and follow up on maintenance issues to maintain hotel quality standards.
- 3. Front Desk and Guest Services
- Support and oversee Front Desk operations, including check-in, check-out, reservations, billing, and guest requests.
- Ensure professional, friendly, and efficient service throughout the guest journey.
- Monitor guest feedback, online reviews, and satisfaction scores, taking corrective action when needed.
- Handle escalated guest complaints and resolve service issues professionally.
- Ensure accurate billing, cash handling, shift handovers, and adherence to hotel policies.
- Work closely with housekeeping, maintenance, restaurant, and other departments to resolve guest concerns quickly.
- Coach Front Desk employees on hospitality standards, communication, service recovery, and upselling opportunities.
- 4. Expense Management and Cost Control
- Monitor hotel operating expenses and ensure departments operate within approved budgets.
- Review departmental spending, invoices, purchasing, and vendor contracts.
- Identify opportunities to reduce unnecessary expenses without compromising guest satisfaction or service quality.
- Monitor food costs, maintenance expenses, labor costs, supplies, and other controllable expenses.
- Review financial reports and investigate budget variances.
- Implement cost-saving initiatives and track results.
- Maintain proper purchasing controls, inventory procedures, and accountability across departments.
- 5. Payroll, Scheduling, and Labor Management
- Oversee payroll preparation and review timekeeping records for accuracy before submission.
- Monitor employee hours, overtime, attendance, paid leave, and labor expenses.
- Develop and review staffing schedules based on business levels, occupancy, restaurant demand, and operational needs.
- Ensure labor costs remain within budget while maintaining appropriate staffing and service standards.
- Coordinate with Human Resources and Payroll to resolve discrepancies and ensure timely, accurate payroll processing.
- Ensure compliance with applicable wage and hour laws, overtime requirements, and company policies.
- Monitor productivity and staffing efficiency across all assigned departments.
- 6. Team Leadership and Training
- Lead, coach, and support department supervisors and frontline employees.
- Establish clear expectations, performance standards, and departmental goals.
- Conduct regular meetings to review service quality, expenses, staffing, and operational priorities.
- Assist with recruiting, onboarding, training, performance evaluations, and employee development.
- Promote teamwork, accountability, communication, and a positive workplace culture.
- Address performance concerns promptly and consistently in coordination with Human Resources.
- 7. Hotel Operations and Quality Assurance
- Monitor daily hotel operations and ensure departments follow established operating procedures and brand standards.
- Conduct regular inspections of guest rooms, public areas, restaurant facilities, and back-of-house spaces.
- Coordinate with housekeeping and other departments to maintain cleanliness, presentation, and readiness.
- Support hotel leadership with operational reports, budgets, forecasting, and performance improvement plans.
- Ensure compliance with safety procedures, emergency plans, and applicable regulations.
- Assist with special projects and other operational responsibilities as assigned by the General Manager.
- Qualifications
- Previous experience in hotel operations, hospitality management, or a related leadership role.
- Strong experience in restaurant or Food & Beverage operations.
- Working knowledge of hotel Front Desk operations and guest service standards.
- Experience coordinating engineering, facilities, or maintenance operations.
- Demonstrated ability to manage operating expenses, labor budgets, and payroll processes.
- Strong understanding of employee scheduling, timekeeping, and overtime management.
- Excellent leadership, communication, organization, and problem-solving skills.
- Ability to analyze financial reports and identify opportunities to improve profitability.
- Proficiency with hotel management systems, timekeeping platforms, payroll systems, and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays, as business needs require.
- Perform any other job-related duties as assigned.
Qualifications and Skills:
- Previous experience in hotel operations, hospitality management, or a related leadership role.
- Strong experience in restaurant or Food & Beverage operations.
- Working knowledge of hotel Front Desk operations and guest service standards.
- Experience coordinating engineering, facilities, or maintenance operations.
- Demonstrated ability to manage operating expenses, labor budgets, and payroll processes.
- Strong understanding of employee scheduling, timekeeping, and overtime management.
- Excellent leadership, communication, organization, and problem-solving skills.
- Ability to analyze financial reports and identify opportunities to improve profitability.
- Proficiency with hotel management systems, timekeeping platforms, payroll systems, and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays, as business needs require.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.