Position Summary The Security Guard and Admin is responsible for protecting residents, guests, employees, and property within the HOA community. This role provides access control, patrols the property, responds to incidents, enforces community rules, and ensures a safe and secure environment while delivering excellent customer service. Additionally supports the Security Director with administrative support. Essential Duties and Responsibilities
- Conduct routine patrols of the condominium property, including buildings, parking areas, recreational facilities, and common areas.
- Monitor for unauthorized persons, suspicious activities, safety hazards, or security violations.
- Respond promptly to alarms, disturbances, emergencies, and resident concerns.
- Maintain a visible security presence to deter criminal activity and promote resident safety.
- Monitor and control entry and exit points, gates, and visitor access.
- Verify resident, guest, contractor, and vendor authorization before granting access.
- Issue visitor passes and maintain visitor logs.
- Monitor security cameras and access control systems.
- Respond appropriately to emergencies, including medical incidents, fire alarms, accidents, and security breaches.
- Contact emergency services when necessary.
- Complete detailed incident and accident reports.
- Assist law enforcement, fire personnel, and emergency responders as required.
- Provide courteous and professional assistance to residents and visitors.
- Address questions and concerns related to security matters.
- Enforce condominium rules and regulations in a fair and consistent manner.
- Report resident complaints or concerns to management.
- Monitor CCTV, alarm systems, and other security equipment.
- Report maintenance issues, safety hazards, and policy violations.
- Maintain accurate daily activity logs and incident reports.
- Document all unusual occurrences and security-related events.
Required Qualifications
- High School Diploma or GED preferred.
- Strong conflict resolution and de-escalation skills.
- Prior security, law enforcement, military, customer service, or related experience preferred.
- Bilingual in English and Spanish
Preferred Qualifications
- Experience in a residential community, condominium, hotel, or HOA environment is a plus.
- Working knowledge of Microsoft Outlook, Word, and incident reporting systems.
- Florida Class D Security License.
- CPR, First Aid, and AED Certification.
Knowledge, Skills, and Abilities
- Strong observation and communication skills.
- Ability to remain calm and professional during emergencies.
- Good judgment and problem-solving abilities.
- Ability to write clear and accurate reports.
- Basic knowledge of security procedures and access control systems.
- Customer service-oriented attitude.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to patrol stairs, parking, and common areas.
- Ability to lift up to 25 pounds.
- Ability to work outdoors in various weather conditions.
- Ability to respond quickly during emergencies.
- Overtime and emergency call-in may be required.