Position Overview The Maintenance Technician is responsible for maintaining the facilities, infrastructure, common areas, amenities, and building systems throughout the Golden Oak community and assigned support areas. This role requires a hands-on, proactive technician who can identify, troubleshoot, and resolve maintenance needs while maintaining the high standards of appearance, safety, discretion, and service expected within a luxury residential and hospitality environment. The position supports the overall functionality and presentation of the property and provides professional, responsive service to residents, guests, vendors, and management.
Key Responsibilities
- Perform routine maintenance and repairs to common areas, buildings, amenities, infrastructure, and community equipment.
- Conduct proactive property inspections to identify maintenance needs, safety hazards, appearance concerns, and potential code or operational issues before they become larger problems.
- Troubleshoot maintenance issues, determine the appropriate course of action, complete repairs within the technician's training and qualifications, and recommend or coordinate vendor support when specialized service is required.
- Perform preventative maintenance on lighting, plumbing, electrical, HVAC, mechanical, irrigation, doors, gates, pumps, motors, and other building or community systems as assigned.
- Perform inspections and preventative maintenance of fountains and water features, including water clarity, chemistry testing, filtration, circulation, pumps, and related equipment, as trained and authorized.
- Complete basic carpentry, drywall, painting, pressure washing, hardware, fixture, flooring, and minor hardscape repairs as needed.
- Maintain community common areas, walkways, parking areas, recreational facilities, and amenities in a clean, safe, first-class, and show-ready condition.
- Complete work orders promptly and professionally, including documenting findings, corrective actions, photos, materials used, and follow-up needs in the designated computerized maintenance management system, such as MaintainX.
- Respond promptly to urgent maintenance conditions and after-hours emergencies when required, including taking appropriate action to secure an area, limit damage, and communicate with management.
- Coordinate and support outside vendors and contractors when work requires specialized licensing, certification, equipment, or expertise.
- Operate and maintain hand tools, power tools, ladders, vehicles, and maintenance equipment safely and in accordance with manufacturer guidelines and company standards.
- Maintain inventory of maintenance supplies, parts, tools, and materials and notify management when replenishment, repair, or replacement is needed.
- Provide light cleaning and appearance-related support necessary to maintain community standards and address immediate presentation concerns.
- Support community and Summerhouse events as assigned, including moving and setting up furniture, tables, chairs, tents, equipment, and other event-related materials.
- Communicate professionally and discreetly with residents, guests, vendors, and management regarding maintenance requests, project status, and property conditions.
- Protect resident and community privacy and maintain confidentiality when working in or around residential and guest-facing areas.
- Follow all applicable OSHA requirements, safety procedures, company policies, community standards, and established operating guidelines.
- Participate in training, cross-training, and professional development opportunities to expand technical skills and support the evolving needs of the community.
- Perform other duties and special work assignments as needed.
Qualifications
- High school diploma or equivalent preferred.
- One (1) to two (2) years of facilities, general maintenance, building engineering, or related hands-on maintenance experience preferred.
- Experience in a luxury residential, hospitality, resort, HOA, condominium, apartment, or commercial property environment strongly preferred.
- Working knowledge of plumbing, electrical, carpentry, painting, drywall, lighting, mechanical systems, pumps, and general building maintenance.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose issues and determine whether a repair can be completed in-house or requires specialized vendor support.
- Ability to safely operate hand tools, power tools, ladders, maintenance equipment, and community vehicles.
- Ability to use a computerized work-order or maintenance management system and accurately document inspections, repairs, and follow-up actions.
- Strong organization and time-management skills with the ability to prioritize multiple work orders and assignments with minimal supervision.
- Excellent communication, customer service, professionalism, and interpersonal skills.
- Ability to work independently while also contributing effectively as part of a collaborative maintenance and operations team.
- Valid driver's license and ability to safely operate assigned vehicles required.
Physical Requirements and Expectations
- Ability to stand, walk, bend, climb, kneel, crouch, and reach for extended periods.
- Ability to lift and carry up to 50 pounds regularly and assist with heavier items using appropriate equipment or team lifting practices.
- Ability to work indoors and outdoors in varying weather conditions, including heat, humidity, rain, and cold.
- Ability to safely use ladders and perform work at moderate heights.
- Ability to walk and inspect large areas of the property throughout the workday.
- Ability to respond to emergency maintenance situations as needed, including evenings, weekends, and holidays.
- Schedule may include weekdays, weekends, holidays, and occasional after-hours work based on operational needs.
- Technicians are expected to maintain a professional appearance and conduct themselves in a courteous, respectful, and service-oriented manner at all times.
- The position requires flexibility and a willingness to learn new systems, develop additional technical skills, and adapt to changing property and operational needs.