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Added 21 days ago
EL
Intern, Customer Support and Customer Success
eScholar LLC
NY · WI · WV · DC · AR · WA · AZ · VA · VT · UT · TX · TN · SD · SC · RI · PA · OR · OH · ND · NC · NM · NJ · NH · NV · NE · MT · MS · MN · MI · MA · MD · ME · LA · KS · IA · IN · IL · ID · GA · FL · DE · CT · MO · CO · CA · WY
- $22 to $25 USD / hour
Added 21 days ago
EL
Curriculum Media Specialist
eScholar LLC
PA
- $40,000 to $44,000 USD / year

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Intern, Customer Support and Customer Success

eScholar LLC · NY, United States · WI, United States · WV, United States · DC, United States · AR, United States · WA, United States · AZ, United States · VA, United States · VT, United States · UT, United States · TX, United States · TN, United States · SD, United States · SC, United States · RI, United States · PA, United States · OR, United States · OH, United States · ND, United States · NC, United States · NM, United States · NJ, United States · NH, United States · NV, United States · NE, United States · MT, United States · MS, United States · MN, United States · MI, United States · MA, United States · MD, United States · ME, United States · LA, United States · KS, United States · IA, United States · IN, United States · IL, United States · ID, United States · GA, United States · FL, United States · DE, United States · CT, United States · MO, United States · CO, United States · CA, United States · WY, United States · $22 to $25 USD / hour

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eScholar LLC

Intern, Customer Support and Customer Success

NY, United States
WI, United States
WV, United States
DC, United States
AR, United States
WA, United States
AZ, United States
VA, United States
VT, United States
UT, United States
TX, United States
TN, United States
SD, United States
SC, United States
RI, United States
PA, United States
OR, United States
OH, United States
ND, United States
NC, United States
NM, United States
NJ, United States
NH, United States
NV, United States
NE, United States
MT, United States
MS, United States
MN, United States
MI, United States
MA, United States
MD, United States
ME, United States
LA, United States
KS, United States
IA, United States
IN, United States
IL, United States
ID, United States
GA, United States
FL, United States
DE, United States
CT, United States
MO, United States
CO, United States
CA, United States
WY, United States

$22 to $25 USD / hour

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Job details

Pay: $22 to $25 USD / hour
Posting language: English
Posted: Jul 27, 2026

Original job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .

What your impact will be:

Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
Participate in functional and technical design sessions.
Gather end-user requirements for data pipelines, reporting, and operational improvements.
Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

Proficient in SQL
Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
Experience with Python and other programming languages
Experience with AWS or Azure cloud-hosted applications
Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
Experience with version control and functional testing
Experience with SQL Server, Postgres and Oracle
Experience creating technical documentation
Some prior experience with the education sector through internships

What will help you stand out:

Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
Interest in support operations, incident management, and continuous process improvement
Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
Attention to detail and strong verbal and written communication skills
Ability to work collaboratively and independently
Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour

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More about this job

Skills

Customer service
Technical support
Reporting
Workflow
Process improvement
Data engineering
SQL
AWS
Microsoft Power BI
Tableau
Python
Programming languages
Microsoft Azure
Microsoft SQL Server
Oracle
Documentation
Problem solving
Attention to detail
Communication skills
Computer science

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Open jobs in the United States

Intern, Customer Support and Customer Success

Curriculum Media Specialist