This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13692824 Responsibilities and Expectations Key Responsibilities Grow the Retail Bank Net Income and Image in Community - Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income - Control bank expenses as appropriate - Demonstrate operational soundness to minimize risk exposure and to maintain quality production - Implement retail operating procedures and protocols - Proactively make referrals to bank partners that result in additional revenue to the bank - Participate in community groups or events to promote the banks image Lead and Manage the Performance of the Retail Bank Team - Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching - Provide on-site leadership and motivation as well as direct the work of retail bank employees - Guide employee matters including hiring, compensation, work schedule, promotion and discipline - Train and develop retail bank team for their current and future role - Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation Ensure Consistent Delivery of a Superior Customer Experience - Demonstrate excellent customer service skills and ensure same by retail bank team - Create a welcoming, engaging, and professional environment for clients and your team to experience - Proactively resolve client issues and ensure follow-through by bank team - Proactively match bank products and services to client needs and ensure same by bank team. - Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services Demonstrate Compliance with Applicable Laws and Regulations - Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures - Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position - Actively work with clients to understand each clients normal account activity, as appropriate for this position - Complete periodic compliance training - This position requires the employee to obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations Required Skills & Education Requirements - High School Diploma or equivalent - Excellent interpersonal, verbal, and written communication skills - Computer proficiency in Windows-based systems - Ability to maintain a high degree of confidentiality - Strong attention to detail and organizational skills - Capable of working with a team to determine solutions - Ability to travel to Wichita, KS during first week of employment for required week-long training - Customer Service & Sales experience - 1-2 years supervisory experience Preferred - Previous Banking Experience - Bachelor\'s degree - 2-5 years supervisory experience