GENERAL DESCRIPTION: Under the supervision of the Director of Behavioral Health Services, the Program Analyst supports the operational and administrative functions of BHS SUD Residential Program, ensuring compliance with funding requirements, contractual obligations, and regulatory standards.
ESSENTIAL FUNCTIONS:
- Lead SUD residential special projects to support program’s objectives and outcomes. · Oversee and monitor the management of BHS staff training programs to ensure compliance and effectiveness.
- Prepare and submit required program reports, ensuring data is accurate, current, and compliant with contractual and regulatory requirements.
- Serve as a liaison across SUD residential program to ensure compliance with inventory control, MOUs with outside vendors, and organizational policies.
- Support the onboarding process for new staff, ensuring personnel files are complete, accurate, and compliant with State and contract standards.
- Track and analyze program reporting to ensure internal workflows align with service delivery standards.
- Monitor BHS workforce development initiatives, including practicum placements and certifying partnerships; develop and update Memoranda of Understanding (MOUs) as needed.
- Oversee the development, tracking, monitoring, and annual renewal of SUD residential program’s Memoranda of Understanding (MOUs).
- Develop, track, monitor, and submit required subcontractor agreements to support SUD residential program.
- Maintain and monitor program billing systems, collaborating with program team to ensure accurate reporting and compliance. · Lead program audit reviews, program State licensing and certifications, monitoring activities required County and State reporting submissions.
- Provide oversight and support for internal and County-provided Electronic Health Record (EHR) systems.
- Complete other duties assigned by executive leadership.
Knowledge:
- Knowledge of Electronic Health Record County database, highly desirable.
- Knowledge of Medical Insurance Billing.
- Knowledge of Program Development.
- English Language - structure and content of the English and Spanish language including the meaning and spelling of words, rules of composition, and grammar.
- Ethics and standards relevant to client/staff interactions in therapeutic, case management, and/or health and human services environments.
- Knowledge of confidentiality around personal health information of clients.
- Strong critical thinking and problem-solving skills with an ability to work under pressure and balance competing requests
- Advanced Excel experience using tables, formats, and macros, etc.
- Be nimble, agile and comfortable with evolving changes as reports and tools are being developed and re-defined.
- Produce deliverables that reflect exceptional attention to detail and high standard of quality in work products.
Skills:
- Must be able to read, speak, and write fluently in both English
- The ability to coordinate and collaborate with program leadership, other ECS departments, outside vendors, and other potential staff as required.
- Attending internal and external meetings, conferences and disseminating important information to BHS leadership.
- Communicate with team members in an assertive, professional, and respectful manner, including but not limited to: active listening; social perceptiveness; reading, writing and speaking coherently and effectively.
- Effective teamwork and collaboration with co-workers, deescalating conflict as necessary.
- Reasoning skills including but not limited to: critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions; judgment and decision making, considering the costs and benefits of potential actions.
- Monitoring and coordination: assessing performance of oneself, other individuals, or organizations and adjusting actions in relation to others’ actions.
- Time and task management.
- Good filing and organization skills/methodologies.
- Excellent phone etiquette.
Ability to:
- Use and learn new computer software as it is rolled out: database interfaces, data entry, and data management, data analysis. Expertise in Word Processing, responsible Internet use, Power Point creating, and frequent e-mail correspondence.
- Quickly and effectively utilize and navigate modern-day technology effectively and efficiently including but not limited to: PC-based desktop computers, portable devices such as mobile phones, laptops, and PDAs, the Internet, web-based email and database access, fax and PDF resources.
- Organize and set priorities, exercising sound independent judgment within areas of assigned responsibility.
- Communicate clearly, concisely, and effectively orally in person, or over the phone, and in writing via email, letters, case file documentation, and reports.
- Exercise tact, objectivity, sensitivity, strategy, and judgment when dealing with clients, professionals, volunteers, and other staff.
- Understand contractual/scope of work requirements and cooperate with plan to achieve.
- Ability to accept, interpret, and act on feedback in a positive and productive manner.
EDUCATION & EXPERIENCE /LICENSES & CERTIFICATIONS:
- At minimum, a high school diploma or equivalent. BA strongly preferred; Associates degree will be considered according to several years of experience.
- At least 2-year experience in an analytical position, preferably in a mental health, substance use or medical setting.
- Experience with working on a county funded behavioral health programs.
SPECIAL/OTHER:
- Adherence to all San Diego County, Federal, State, and ECS policies and procedures as they relate to the implementation of the program.
- This job includes close vision and the ability to adjust focus; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform work on multiple, concurrent tasks and interact with program management, staff, volunteers, representatives of public agencies and community organizations and others encountered in the course of work.
- Job requirements create the possibility of moderate to high stress levels. Stress levels vary with the intensity of the workload and the individual.
- Demonstrated communication skills and sensitivity to various culture and socio-economic groups.
- Availability to work some evening hours.
- Bilingual (Spanish) preferred