At Epiphany Dermatology, we’re on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are looking for a service-oriented, motivated individual to join us as an IT Specialist, specializing in Networking, to accomplish this mission. If you are interested in joining this mission-driven team, please consider applying today!
What we are looking for:
A thoughtful and experienced IT Specialist who brings both technical expertise and a customer-first focus while maintaining a calm and composed demeanor. This role is a key part of our IT Team, with your time split between leading one or more specialized IT areas and providing exceptional support to teammates and clinics across the country. We are hiring an IT Specialist with strong hands-on networking experience to help own and improve the connectivity that supports our clinics nationwide. This is a production infrastructure role - not primarily a project coordinator, entry-level help desk role or people-management position. You will be a key technical resource for Meraki/Cisco networks, troubleshooting, standards and change management. The ideal candidate is a true IT utility player: a Networking subject matter expert with the versatility to support a wide range of technologies and initiatives, including telephony/VoIP, identity and access management, cybersecurity, and IT integrations. If you’re energized by solving complex challenges, building meaningful relationships, and making a real impact in healthcare through IT - we want to meet you.
What you'll do:
- Administer and troubleshoot multi-site wired and wireless networks, firewalls, switching, routing, WAN/ISP connectivity, VPN and secure remote access.
- Investigate outages, packet loss, Wi-Fi issues, routing/DNS/DHCP problems and recurring clinic connectivity incidents.
- Maintain network configurations, access controls, standard designs, vendor coordination, documentation and approved changes.
- Working in conjunction with external partners to maintain ISP connectivity at all sites. This includes performance and contract reviews.
- Partner with the telephony SME on voice quality and connectivity issues and support RingCentral as a secondary technical domain.
- Own the reliability, administration, documentation and improvement of assigned production technology platforms, with defined primary and backup SME coverage.
- Handle advanced incidents and escalations; find root causes, implement durable fixes and help technicians learn repeatable solutions.
- Follow and improve technical standards, change approvals, configuration documentation, monitoring and vendor escalation practices.
- Collaborate across networking, telephony, Google Workspace/ IAM, and cybersecurity according to experience and assigned responsibilities.
- Support new clinics, acquisitions, migrations and other initiatives as a technical contributor.
- Communicate clearly with clinic and corporate stakeholders and maintain a practical, service-oriented approach.
- Escalate issues to the IT Manager or Senior Director according to IT procedures.
- Responsible for gathering hardware requirements and procurement according to IT standards and procedures.
- Other duties as assigned.
It’ll help to have/be:
- Proficiency with desktop publishing software (Google Workspace / Microsoft Office).
- Experience in a healthcare setting is a plus.
- Ability to work with an Electronic Health Record and other related E-Systems.
- Strong interpersonal skills and effective oral and written communication skills.
- Detail-oriented and able to handle multiple tasks, following through to completion.
- Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs.
Qualifications/Experience:
- High school diploma or general education degree (GED), Bachelor’s degree in information technology or related field preferred.
- Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support.
- Demonstrated hands-on responsibility for production business networks, beyond basic endpoint troubleshooting.
- Working knowledge of TCP/IP, VLANs, switching, routing, Wi-Fi, DNS, DHCP, firewalls and practical network troubleshooting.
- Experience diagnosing and resolving complex issues independently, documenting changes and working within change controls.
- Broad working knowledge of endpoint, SaaS, user-access and security fundamentals; willingness to support adjacent platforms.
- Creative troubleshooting and problem-solving skills.
- Driven, energetic and ready to develop new technical skills in advancement of career track.
- Demonstrates a customer-first mindset with a calm and composed demeanor.
- Able to travel 20-40% (continental US).
- Located in Austin, TX preferably; or DFW, TX/Denver, CO/Phoenix, AZ areas.
Work environment and physical requirements:
Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.
Benefits:
We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more!
