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Added 22 mins ago
Supervisor, Dispatch Control Center
Envoy Air Inc.
Miami, FL
Must be able to work rotating shifts, nights, and weekends when necessary
Added 1 hour ago
EA
Part- Time Ramp and Customer Service
Envoy Air Inc.
College Station, TX
- $14.64 USD / hour
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Added 20 hours ago
EA
Full Time - Premium Services Greeter/VIP Driver Agent
Envoy Air Inc.
Dallas - Fort Worth (DFW) Airport, TX
- Full-time
Willing and able to work rotating shifts including nights, holidays, weekends, and days off
Added 22 hours ago
EA
Inventory Control Specialist
Envoy Air Inc.
Abilene, TX
- $16.98 USD / hour
Willing and able to work rotating shifts including days, nights, weekends, holidays and rotating days off
Added 1 day ago
EA
Lead Airport Agent - Customer Service
Envoy Air Inc.
Jamaica, NY
- $23 USD / hour
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
Added 1 day ago
ORD Shift Manager, Customer Services
Envoy Air Inc.
Chicago, IL
Willing and able to work rotating shifts including nights, holidays, weekends, and days off
Added 1 day ago
Specialist, Ramp Support
Envoy Air Inc.
Dallas - Fort Worth (DFW) Airport, TX
Added 2 days ago
General Manager
Envoy Air Inc.
Moline, IL
Must have demonstrated ability to communicate effectively both verbally and in writing with various internal and external partners
Added 2 days ago
Passenger Services Allocator
Envoy Air Inc.
Chicago, IL
Ability to work rotating shifts including weekends, holidays and days off
Added 2 days ago
Analyst, Procurement
Envoy Air Inc.
Irving, TX
Added 2 days ago
EA
General Manager
Envoy Air Inc.
Syracuse, NY
- $88,000 to $95,000 USD / year
Must have demonstrated ability to communicate effectively both verbally and in writing with various internal and external partners
Added 5 days ago
EA
Full Time - Ramp Agent
Envoy Air Inc.
Milwaukee, WI
- $16.61 USD / hour
- Full-time
Added 5 days ago
EA
Part-Time Customer Service Airport Agent
Envoy Air Inc.
Syracuse, NY
- $16.61 USD / hour
- Part-time
Added 5 days ago
EA
Full-Time Customer Service Airport Agent
Envoy Air Inc.
Syracuse, NY
- $16.61 USD / hour
- Full-time
Added 6 days ago
Supervisor, Customer Services
Envoy Air Inc.
Midland, TX
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Added 6 days ago
EA
Part-Time Ramp and Customer Service (HOU)
Envoy Air Inc.
Houston, TX
- $15 USD / hour
- Part-time
Added 6 days ago
EA
Part-Time Ramp and Customer Service
Envoy Air Inc.
Texarkana, AR
- $12.28 USD / hour
- Part-time
Added 6 days ago
EA
Part-Time Customer Service Agent
Envoy Air Inc.
Bentonville, AR
- $15.77 USD / hour
- Part-time
Added 6 days ago
Manager, Maintenance Base
Envoy Air Inc.
Huntsville, AL
Willing and able to work rotating shifts, nights and weekends, when applicable
Added 6 days ago
EA
Part-Time Customer Assistant Representative
Envoy Air Inc.
Miami, FL
- $15 USD / hour
- Part-time
Must possess at least one form of TSA-acceptable identification for business travel purposes
Added 6 days ago
Mechanic, Automotive
Envoy Air Inc.
Springfield, MO
Flexible to work rotating shifts, including days, nights, weekends, holidays, and rotating days off
Added 6 days ago
Supervisor, Customer Services
Envoy Air Inc.
Moline, IL
Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position · Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Added 6 days ago
Supervisor, Customer Services
Envoy Air Inc.
Manhattan, KS
Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position · Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Added 6 days ago
Shift Manager, Ramp Services
Envoy Air Inc.
Chicago, IL
Must have proven leadership and analytical skills · May be required to work rotating shifts, nights and weekends
Added 6 days ago
EA
Supervisor, Ramp and Customer Services
Envoy Air Inc.
San Diego, CA
- $42,000 to $46,000 USD / year

Envoy Air Inc.

Supervisor, Dispatch Control Center

Miami, FL, United States

Apply on us-envoyair.icims.com About employer

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Job details

Apply by: Nov 17, 2026
Experience: 3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Responsibilities

WCC is the department that assigns employees (agents) to different tasks within the Support Services organization. They answer calls from employees, AA agents, Tower etc. and use the radio as main source of direct communication. They also address problems and requests by transmitting information and/or providing solutions. The main functions will be to determine the priority of the requests and to control the process of the assignments. WCC Planner are the human factor behind the AVTECH console which is the operating system utilized to manage and control all the assignments.

Responsibilities

Maintain routine communication.
Provide resourceful information to agents in regards to passenger’s questions.
Remain updated on the continuous operation of the system.
Communicate any abnormalities or problems with operations to the appropriate supervisor/manager.
WCC planner are expected to show a professional phone etiquette directing the flow of the conversation.
Always speak slowly and distinctly, must make every effort to be patient and to be understood.
Keep a clear and constant communication with the supervisor assigned to oversee their work.
Comply with the uniform and image standards.
Learn to use ConnectMe in order to stay inform.

Essential Job Functions

Assignments of double digit flights
Weather events and IROP’s
Auto-Assign
Assignments UMNR
Assignments in priority order
Service Centers/Clubs
Wheelchair passenger requests (not listed)
Miami International Hotel wheelchair passengers

Required Training: In order to be qualified you will need to successfully complete the QIK training and undergo the Customer Care training

Qualifications

Who are we looking for?

Requirements

Must be able to handle multiple responsibilities with competing deadlines and operational pressure
Effective organization and planning skills are necessary in this position
Minimum age of 18
High school diploma or GED equivalent
Thorough knowledge of aircraft performance and Federal Aviation Regulations
Must be able to work rotating shifts, nights, and weekends when necessary
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
Familiarity with ATC functions preferred
Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
Understanding of Envoy policies, procedures, and union agreements preferred
Demonstrated ability to communicate effectively both orally and in writing preferred
Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred
Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

#EnvoyHubL

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Apply on us-envoyair.icims.com About employer

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