Inside Sales Representative - HVAC, Electrical, & Plumbing
Job Summary:
We are seeking a highly motivated and results-driven Sales Representative to join our growing team. This role focuses on maximizing sales conversions by proactively following up on unsold estimates for HVAC, electrical, and plumbing services. Your ability to build rapport, overcome objections, and provide exceptional customer service will be key to your success.
Responsibilities:
Estimate Follow-Up & Sales Conversion:
- Proactive Follow-Up: Contact customers who have received estimates but have not yet scheduled service, using phone calls, emails, text messages, and site visits.
- Objection Handling: Identify and address customer concerns and objections, providing clear and persuasive information about our services and value proposition.
- Sales Closing: Guide customers through the decision-making process, secure appointments, and close sales.
- ServiceTitan Management: Accurately record and update customer interactions, estimate status, and sales outcomes in ServiceTitan.
- Promotional Awareness: stay informed about and promote current company specials, and financing options.
Contract Sales:
- Identify opportunities for new customers,
Field Support & Estimate Assistance:
- Live Estimate Support: Provide real-time support to technicians in the field by assisting with estimate creation, adjustments, and updates.
- Customer Communication (Field): Facilitate communication between customers and field personnel regarding estimates and service details.
- Technical Understanding: Develop a basic understanding of HVAC, electrical, and plumbing systems to effectively communicate with field personnel and customers.
General Responsibilities:
- Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Team Collaboration: Collaborate with other members of the sales, service, and operations teams to achieve company goals.
- Product Knowledge: Maintain up-to-date knowledge of our products, services, and industry trends.
- Process Improvement: Contribute to the development and improvement of sales processes and procedures.
Qualifications:
- Strong communication, interpersonal, and negotiation skills.
- Excellent phone etiquette and customer service skills.
- Ability to handle objections and close sales effectively.
- Some experience with ServiceTitan software and Microsoft Office.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic technical understanding of HVAC, electrical, or plumbing systems is a plus.
- Strong problem-solving and analytical skills.
- High level of organization and attention to detail.
- Self-motivated and results-oriented.