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Job Type
Full-time
Description
Enovation Controls is a turnkey technology company that solves complex problems and delivers innovative electronic control and display solutions across diverse markets. People who find their place here tend to stay. Many of our team members have decades of tenure, evidence of a culture where people feel valued and want to build a career.
We’re proud to be recognized by Great Place to Work as one of the Best Workplaces in Manufacturing & Production for seven consecutive years, as well as by Mployer Advisor for our Top U.S. Benefits. This recognition comes directly from employee feedback, not marketing, and reflects a workplace where people feel trusted, supported, and empowered. We live our core values every day in a collaborative, high-performance environment that balances complex technical work with real camaraderie, accessible leadership, and traditions that bring teams together.
Description The Customer Quality Coordinator – PPAP Emphasis supports customer quality requirements through the coordination and processing of warranty returns, Production Part Approval Process (PPAP) documentation, customer non-conformances, and environmental compliance activities. This position is responsible for maintaining customer portals, ensuring documentation accuracy, processing Document Change Notices, and supporting internal and external stakeholders to meet customer quality and compliance expectations.
Key Job Responsibilities Customer Warranty & Quality Support
- Develop a thorough understanding of the warranty process and coordinate warranty returns to meet on-time delivery (OTD) goals.
- Receive and process products returned for warranty consideration.
- Verify returned products, research required information for Return Material Authorization (RMA) processing, and prepare products for evaluation.
- Create work orders for warranty evaluation.
- Process PPAPs for customer specific products.
- Review PPAP documents for accuracy and completeness, referring issues back to process owner.
- Maintain customer portals for non-conformances, deviations, 8D and PPAP processing.
- Communicate warranty-related information and status updates to customers, including PPAP, Corrective Action Requests (CARs), and Warranty Return Failure Analysis (WRFA).
- Maintain accurate and complete records of warranty activities and customer communications.
- Enter Non-Conforming Material Reports and make associated EOne transactions for warranty products that are pass through purchased parts.
PPAP & Customer Quality Coordination
- Process PPAP submissions for customer-specific products.
- Review PPAP documentation for accuracy and completeness, coordinating with process owners to resolve discrepancies or missing information.
- Maintain customer portals for non-conformances, deviations, 8D reports, and PPAP submissions.
- Coordinate with internal stakeholders and key customers to gather feedback and understand overall satisfaction with products and services.
Environmental Compliance & Documentation
- Prepare environmental compliance declarations to meet customer requirements.
- Maintain records of compliance declaration requests and completed submissions.
- Review supplier declarations for accuracy and completeness.
- Develop standardized compliance templates for supplier use.
- Create and maintain Material Data Sheets (MDS) in the International Material Data System (IMDS).
- Coordinate with third-party providers to maintain supplier compliance information and Bills of Material (BOM) within their databases.
- Support third-party providers and Supply Chain Management (SCM) with data accuracy and integrity in EOne and Assent ACM.
Document Control & Quality Systems
- Process Document Change Notices (DCNs) in support of the Document Control System, including updates to work instructions and procedures.
- Obtain ISO 9001:2015 auditor qualification and participate in a minimum of two internal or external audits annually.
Requirements
Education
- High school diploma or equivalent required.
- Associate degree preferred.
Technical Skills & Knowledge
- Strong computer skills and proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
- Understanding of the AIAG Production Part Approval Process (PPAP) and related documentation.
- Strong working knowledge of the JDE EOne system and associated transactions.
- Proficiency with Manufacturing Execution System (MES) applications.
- Understanding of Bill of Material (BOM) structure and construction.
- Proficiency in the International Material Data System (IMDS).
Professional Skills & Attributes
- Excellent verbal and written communication skills.
- Exceptional attention to detail with the ability to produce accurate, error-free work while meeting deadlines and customer requirements.
- Strong organizational and follow-through skills with the ability to manage multiple priorities.
- Customer-focused mindset with the ability to maintain a positive, professional approach when addressing customer concerns and quality issues.
- Self-motivated, energetic, and driven, with the ability to work collaboratively across departments.
Physical Requirements
- Ability to lift at least 25 pounds.
- Ability to safely operate a manual pallet jack.
Why Enovation Controls We tackle complex work with high expectations and a learning mindset. Our culture is fun and rewarding, and we consistently rank among the best places to work in manufacturing. We back that culture with solid benefits: a strong 401(k) match, cost-effective healthcare options that meaningfully reduce out-of-pocket costs, wellness support, and profit-sharing that rewards collective success.
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business need.
