Job Description
Role--Customer Service Analysts Location- EL PASO ,TX Must be from Medical or pharmaceutical industry
Job Description/requirements:
Profile: Customer Service Analysts / Contact Center
Skillset required:
Productivity Management:
- Making outbound phone calls to our members and prescribers
- Utilizing multiple software systems to complete Medicare Enrollment case reviews
- Meeting or exceeding government mandated timelines
- Complying with turnaround time, productivity and quality standards
- Conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
- Ability to effectively communicate with members and prescribers while managing multiple software systems
- Accountable and results driven
- Critical thinker/problem solver
- Receptive to constructive feedback and flexible in adapting to change
- Ability to effectively plan, prioritize, and organize time and workload
- Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
- Proficient in navigation of multiple computer applications
- Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
- Ability to type more than 30 WPM
Preferred Qualifications:
- At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
- Six months of PBM/pharmaceutical related work strongly desired
Education:
- High School Diploma or GED required
- Bachelor’s degree in related field or equivalent work experience preferred
Qualifications
Role--Customer Service Analysts Location- EL PASO ,TX Must be from Medical or pharmaceutical industry
Job Description/requirements:
Profile: Customer Service Analysts
Skillset required:
Productivity Management:
- Making outbound phone calls to our members and prescribers
- Utilizing multiple software systems to complete Medicare Enrollment case reviews
- Meeting or exceeding government mandated timelines
- Complying with turnaround time, productivity and quality standards
- Conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
- Ability to effectively communicate with members and prescribers while managing multiple software systems
- Accountable and results driven
- Critical thinker/problem solver
- Receptive to constructive feedback and flexible in adapting to change
- Ability to effectively plan, prioritize, and organize time and workload
- Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
- Proficient in navigation of multiple computer applications
- Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
- Ability to type more than 30 WPM
Preferred Qualifications:
- At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
- Six months of PBM/pharmaceutical related work strongly desired
Education:
- High School Diploma or GED required
- Bachelor’s degree in related field or equivalent work experience preferred Additional Information Contact - 315-602-2419