Overview
Client Service Representative (CSR) – Full-Time or Part Time Minimum 1-2 years Required Williamsburg, Brooklyn
At Williamsburg Veterinary Clinic, we’re not just a veterinary hospital - we’re a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a difference. We’re growing and searching for a Client Service Representative (CSR) to join our team and be the welcoming face and voice of our practice - bringing warmth, organization, and a little sparkle to every client interaction.
Our Mission As your neighborhood vet, we provide innovative treatments in a warm, caring environment. We combine modern, cutting-edge care with kindness, empathy, and a deep understanding of the bond between pets and their families.
Our Vision Our vision is to be Brooklyn’s trusted neighborhood vet, delivering top-tier care with honesty, transparency, and a true commitment to the well-being of every animal companion we serve.
Why You’ll Love Working Here
At Williamsburg Veterinary Clinic:
- We treat every pet like family and every team member like gold.
- Our full-service hospital blends cutting-edge medicine with an extra dose of compassion.
- We’re located in the heart of vibrant Williamsburg - steps away from great food, music, and art, with a strong sense of community.
- We’re equipped with digital radiography, ultrasound, in-house labs, cold laser therapy, and modern surgical and dental suites.
- We offer services ranging from wellness and preventive care to surgery, dentistry, diagnostics, and acupuncture.
- We take our work seriously but love a good laugh together and cheering on our patients!
- Expect music in the background, lots of team lunches, and the occasional pet costume contest.
Is This You?
- You have 1–2 years of experience in a veterinary client-facing role.
- You’re the kind of person who can make anyone feel welcome - from nervous pet parents to excited new puppy owners.
- You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.
- You’re highly organized and detail-oriented - nothing slips through the cracks on your watch.
- You communicate clearly, kindly, and professionally - whether it’s over the phone, email, or in person.
- You’re comfortable discussing services, estimates, and payments with confidence and empathy.
- You’re a team player who supports both clients and the medical team to keep the day running smoothly.
- You genuinely love animals (even the spicy ones).
Bonus Points If You
- Have experience with veterinary software (Evet, Avimark, ezyVet, etc.)
- Are Fear-Free Certified or interested in becoming certified
- Bring a sense of humor and love being part of a fun, collaborative team
Schedule
- Full-time, Day shift
- 10-hour shifts
- Rotating weekends
- No holiday shifts required
Compensation
The pay for this position starts at $22 per hour, based on experience, skills.
Perks+Benefits
- Competitive pay based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health services for your household (ages 13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program covering finances, wellness, and everything in between
- Access to Encore Vet Group's library of training, CE, and career development resources
- A 401(k) with up to 5% company match
If you're ready to be the welcoming voice of our hospital, we'd love to hear from you. Apply today.
Check us out: www.williamsburgvets.com
Pay Range
USD $22.00 - USD $26.00 /Hr.
