Customer Support Representative & Warehouse Hybrid
Emser Tile LLC
Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management.
Role Overview
In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations.
Primary Responsibilities for Customer Support Representative
- Interfaces with both internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
- Delivers exceptional service and support by streamlining coordination between the Company and its customers.
- Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry.
- Coordinates day-to-day account operations, including order entry, product and pricing inquiries , order status and tracking.
- Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork.
- Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits.
- Prepares basic sample boards for both branch and customer showrooms.
- Other tasks as assigned to support both customer service and warehouse operations.
Key Responsibilities for Warehouse Representative
- Executes daily warehouse operations, seamlessly managing inventory from intake (receiving, inspection, labeling, stocking) through fulfillment (picking, packing, shipping) in compliance with company policies.
- Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports.
- Efficiently handle will-call customers and ensure professional service throughout their experience.
- Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
- Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles.
- Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe.
- Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips.
- Prepares basic sample boards for both branch and customer showrooms.
- Other tasks as assigned to support both customer service and warehouse operations.
Qualifications (Knowledge/Skills/Abilities/Experience)
- 1-3 years of experience in building, construction, design, or warehouse environments preferred.
- Results-driven, customer-focused, highly organized, and detail-oriented.
- Ability to work effectively as part of a team and thrive in a busy environment.
- Outstanding leadership, critical thinking, decision-making, and listening skills.
- Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
- Knowledge of database and query functions; functional computer skills required.
- Ability to accurately read and respond to non-verbal communication.
- Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
- Ability to create and produce basic sample boards and handle inventory safely and efficiently.
- Forklift certification and experience using a wet saw are a plus.
- Bilingual in Spanish and English preferred, or other language as appropriate for the area.
- Must be able to pass a background check.
Physical Requirements
- Stand, use hands, and reach with hands and arms for prolonged periods.
- Walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities.
- Lift and/or move up to 50 pounds regularly
- Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus.
- Exposure to moving mechanical parts and occasional fumes or airborne particles.
- May encounter a wide range of temperatures and loud noise levels.
- Ability to talk on the phone and use computers for extended periods.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Information
- There are no direct reports for this position.
- Regular, predictable attendance is an essential function of the job.
- This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs.
- Ability to operate a forklift safely and efficiently will be required.
- Employees are expected to maintain a clean, professional appearance and adhere to the company’s dress code policy to represent our brand.
Qualifications
Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.
Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process by contacting the Emser Tile Talent Acquisition Team at talentacquisition@emser.com or 323-650-2000.
