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Added 23 mins ago
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Employment Application

Manager - Flight Ops Transformation

CO, United States

Apply on ual-pro.taleo.net About employer

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training - our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together. Job Overview and Responsibilities

This role will support the FO Training Scheduling team by leading the Training Scheduling transformation portfolio and Flight Training Center AI integration strategy. This role will report to the Director – FO Efficiency & Analytics and will be responsible for driving the long-term strategic execution of the training scheduling automation and modernization plan by collaborating directly with internal stakeholders and supporting partners. This role will also be responsible for creating and managing detailed project schedules for initiatives to improve training scheduling systems and processes. The ideal candidate has experience with AI integration, process automation, data analytics, and digital technology projects.

Identifies and communicates data-validated operational risks and opportunities to leadership, providing data-backed solutions with clear prioritization and timelines for stakeholders.
Collaborates with cross-departmental teams to develop and refine business requirements for automation, AI initiatives, and system enhancements.
Leads or conducts user acceptance testing to validate that products meet business requirements.
Prioritizes issues based on impact and recommend necessary change requests.
Acts as AI innovation leader and change champion within the Flight Training Center, inspiring innovation and adoption of AI tools and capabilities.
Provides analytical support to the Flight Operations training scheduling team, including product maintenance, data reporting, and ad hoc project execution.
Creates or leads the creation of expert-level BI insights, leveraging LLMs and reporting tools (ex. Power BI, MARS, etc.).
Fosters and maintains strong relationships with United Flight Training Center leaders, instructors, evaluators, and other stakeholders to ensure effective alignment on initiatives.
Experience putting together presentations for partners and leaders at a MD and VP level and interacting with all levels of management, including influencing Digital Technology partners.

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience
Aviation, digital technology, analytics, industrial engineering or business management
2-3 years flight operations experience
4+ years leadership experience
Expert (tool enhancement or automation) use in the following tools: Power BI, Enterprise Databases, LLM/Agentic Models, Excel.
Ability to efficiently lead large meetings and manage stakeholders at all organizational levels.
Verbal and Written communication and presentation skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree or 6 years of relevant work experience
2-3 years of direct report management experience
Working knowledge of Flight Training Scheduling processes
Working knowledge of United’s AQP
Working knowledge of United’s UPA
Expert-level exposure to United Training Scheduling tools (COSMOS, CCS+, FOX, uCrew)

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