POSITION SUMMARY
Analyze claims submitted for data accuracy; validate discrepancy and corrective action, timeliness and adherence to Embraer policies and programs.
JOB RESPONSIBILITIES
- Analyze submitted claims for data accuracy and validate discrepancies, corrective actions, timeliness, and adherence to Embraer policies and programs. Follow up with Embraer Authorized Service Centers, customers or other Embraer divisions to correct errors or address missing information.
- Evaluate claims to determine appropriate coverage (warranty, EEC, exchange programs, service bulletins, ADs, AOG maintenance recovery service, etc.) based on contractual agreements. Verify parts disposition, labor hours, vendor services, Embraer delivery letters and Embraer concession approvals as applicable.
- Authorize and process claim payment through Embraer finance.
- Interface with aircraft technicians, service center managers, finance, parts and materials specialists on a daily basis as part of the claims settlement process.
- Actively participate in developing changes to Embraer’s warranty policies and procedures; analyze, validate, and test electronic system changes.
- Participate in Embraer vendor recovery activities. Maintain knowledge of engine and avionics suppliers and their warranty programs.
- Train Embraer Authorized Service Center personnel, customers and Embraer employees on warranty processes, policies, transactions and procedures. Conduct Web conference training for FlyEmbraer and eParts for filing, editing, tracking claims and tracking parts movement.
- Create and give presentations and formal updates at Embraer Operator Conferences, management briefings, customer and supplier meetings and Authorized Service Center meetings.
- Work with Embraer regional teams on international customer transactions and agreements.
- Identify continuous improvement opportunities for warranty and related processes; implement corrective actions to increase productivity, accuracy, and customer service while reducing cycle time and cost.
- Produce reports and maintain accurate records of claims and disposition; report the status of work in process and backlog to management.
- Perform other duties as requested.
ESSENTIAL KNOWLEDGE, SKILLSANDABILITIES
Education:
- Bachelor's degree in Business Administration or a related field desired.
- FAA Airframe & Powerplant (A&P) license preferred.
Experience:
- Minimum of 3-5 years of relevant experience.
- Previous experience using an export/import management system is required.
- Previous experience supporting military or government-contracted aircraft warranty programs.
- Experience with aircraft warranty administration at an OEM or service center.
- Experience as a Field Service Technical Representative.
- Previous experience in accounting, finance, logistics, and/or purchasing is preferred.
- Previous experience in processing warranty claims that involved international shipping is desired.
- Experience with negotiation, dispute resolution, presentation delivery, and aircraft familiarization.
- Experience participating in P3E and Lean improvement projects.
Knowledge, Skills & Abilities:
- Customer support skill
- Warranty processing
- General aviation knowledge
- Knowledge of FAR and DFARS regulations
- Dispute resolution
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Access) and SAP
- Builds and maintains interpersonal relationships
- Team player
- Excellent verbal and written communicator at all levels
- Accurate and pays attention to details
Working Conditions / Environment/ Special Requirements
- Ability to work safely and professionally while adhering to all regulatory requirements, including OSHA, EPA, state, and federal regulations.
- Employees are subject to random drug and alcohol testing in accordance with FAA regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Demonstrates commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strives for continuous improvement of processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
