We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges. We are seeking a dedicated Solution Architect to join our Platform Software and Integration System (PSIS) team. This role serves as the primary technical contact between Elo, Client, and its partners, working closely with Sales Account Manager and Program Manager to support customer product setup, resolve technical issues, and help maximize the value of Elo Solutions.
Roles and Responsibilities:
- Technical Triage & Advocacy:
- Maintain specialty competency in Elo’s hardware, software solutions, and tools/utilities.
- Act as the primary technical point of contact for customer inquiries, troubleshooting issues before escalating to Solutions Architect or Engineering.
- Guide the client through major version upgrades, migrations, and the implementation of new features, ensuring minimal disruption.
- Document, track, and advocate for customer feature requests and bug fixes, providing clear impact context to internal Product teams.
- Client Enablement & Adoption:
- Guide clients through product onboarding, feature rollouts, and configuration best practices.
- Help clients optimize the usage of our platform to maximize the value of their investment.
- Engage with the customer, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
- Create technical documentation, basic workflow guides, and conduct training sessions for customer team members.
- Continuous Learning & Professional Growth:
- Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.
- Proactively pursues product certifications, technical training, and product updates to maintain deep technical authority, ensuring customer recommendations remain accurate, scalable, and forward-looking.
- Translate personal learning into team value by sharing newly acquired insights, troubleshooting techniques, and best practices with teammates to elevate overall team capability.
Technical Account Manager Requirements:
- Position is based in Bentonville, AR
- Bachelor’s degree in Computer Science or Engineering preferred.
- Minimum 1–3 years in a technical customer-facing role (e.g., Technical Support Engineer, Implementation Specialist, or Solutions Engineer).
- Knowledge of key operating systems including Android and Linux.
- Knowledge of point-of-sale (POS) systems, peripherals, software applications, SDKs, and drivers.
- Knowledge of the end-to-end software development lifecycle.
- Understanding of continuous integration and continuous deployment.
- Experience with modern software development or operations and their associated technologies.
- Technical presentation and communication skills.
- Ability to travel.
- Ability to work collaboratively with cross-functional teams.
- Excellent verbal and written communication skills.
- Ability to adapt based on changing priorities, while executing on short deadlines.
Physical Demands
- Ability to lift up to OSHA single person lift requirements.
- Ability to sit, stand, bend, or walk for prolonged periods of time.
- Ability to travel domestically and internationally.
- Must be able to work a standard full-time schedule.
Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge. Elo Touch Solutions offers a competitive total compensation package. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability, and Tuition Reimbursement.