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Added 2 days ago
Mechanical Engineer
Ellsworth Corporation
Sparks, NV
Added 4 days ago
Associate Finisher
Ellsworth Corporation
Germantown, WI
Entry level- 0 years of production experience required
Added 4 days ago
Customer Service Representative
Ellsworth Corporation
Elk Grove Village, IL
Added 5 days ago
Associate Filling Machines Operator
Ellsworth Corporation
Germantown, WI
Added 9 days ago
ePlus Field Inventory Specialist (Los Angeles, CA)
Ellsworth Corporation
Remote, United States
Must possess and maintain a valid driver’s license with a satisfactory driving record · Must have reliable access to a personal vehicle for daily use throughout assigned territory
Added 9 days ago
Payroll Specialist
Ellsworth Corporation
Germantown, WI
Added 10 days ago
Customer Service Representative
Ellsworth Corporation
Germantown, WI
Added 14 days ago
ePlus Operations Manager
Ellsworth Corporation
Remote, United States
Added 17 days ago
Customer Service Representative
Ellsworth Corporation
Sparks, NV
Added 22 days ago
Distribution Center Specialist
Ellsworth Corporation
Greer, SC
Added 22 days ago
Distribution Center Specialist
Ellsworth Corporation
Greer, SC
Added 22 days ago
Distribution Center Specialist
Ellsworth Corporation
Germantown, WI
Added 22 days ago
Distribution Center Specialist
Ellsworth Corporation
Germantown, WI
Added 22 days ago
Distribution Center Specialist
Ellsworth Corporation
Germantown, WI
Added 23 days ago
Senior Electrical Engineer
Ellsworth Corporation
Sparks, NV
Added 23 days ago
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Ellsworth Corporation
Sparks, NV
Forklift certification required
Added 26 days ago
Machine Operator
Ellsworth Corporation
Elk Grove Village, IL
Added 29 days ago
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Ellsworth Corporation
Remote, United States
Candidates must live within the Charleston, SC area where the sales territory is located · Must possess and maintain a valid driver’s license with a satisfactory driving record
Added 1 month ago
Senior Customer Service Representative
Ellsworth Corporation
Germantown, WI
Added 1 month ago
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Ellsworth Corporation
Elk Grove Village, IL
Added 1 month ago
Vice President, Operations
Ellsworth Corporation
Germantown, WI
Added 1 month ago
Transportation Operations Specialist
Ellsworth Corporation
Germantown, WI
Added 1 month ago
Technical Estimator
Ellsworth Corporation
Elk Grove Village, IL
Added 1 month ago
Senior Regulatory Counsel
Ellsworth Corporation
Germantown, WI
Added 1 month ago
Senior Field Service Engineer
Ellsworth Corporation
Remote, United States
Must possess and maintain a valid driver’s license with a satisfactory driving record

Ellsworth Corporation

Senior Customer Service Representative

Germantown, WI, United States

Apply on recruiting.ultipro.com About employer

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Job details

Education: High school diploma
Experience: 5+ years of professional customer service experience.
Posting language: English
Posted: Dec 5, 2025

Original job description

What do a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials for each of those products!

Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer, currently has a Sr. Customer Service Representative opportunity for our Specialty Chemical Distribution division at Ellsworth Adhesives. The right talent would be open to working on-site in Germantown, WI. Are you a problem solver who has a strong attention to detail when it comes to contract review? If so, this is the role for you!

You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes.

RESPONSIBILITIES

Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA’s) proficiently without regular assistance.
Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates.
Follows detailed contract review/customer requirements/audit guidelines on order entry.
Executes customer sample requests and processes order updates and changes.Demonstrates subject matter expertise (SME) in many topics and be expected to contribute to training material/initiatives/topics or conduct training in the department.
Acts as escalation point for junior level associates in the department.
Handles complex customer inquiries/conflicts with no assistance.
Demonstrates subject matter expertise (SME) in many topics and is expected to contribute to training material/initiatives/topics or conduct training in the department.
Demonstrates an SME level in vendor, system and/or customer knowledge.

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

QUALIFICATIONS

5+ years of professional customer service experience.
High School diploma or equivalency required. Associate’s degree preferred.
Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute.
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
Strong attention to detail, as well as polished communication/interpersonal skills, and strong organizational skills
Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

#SCD #CustomerService

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Customer service
Attention to detail
Customer experience
Product knowledge
Collaboration
EDI
Procurement
Microsoft SharePoint
Microsoft Teams
Microsoft Windows
Communication skills
Interpersonal skills
Organizational skills

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