JOB SUMMARY
The purpose of this Job Description is to establish and define the authority, accountability, reporting relationships, responsibilities, duties, and measures of performance of a Driver. The basic function of a Driver is to ensure the proper loading and unloading of tucks during pick up and delivery, the accurate and productive loading and unloading of trucks, the security of the truck and its contents, adherence to safety policies, provide excellent customer service and maintain a safe driving record.
REPORTING RELATIONSHIPS
The Driver reports to, and is accountable to either the Dispatcher or Assistant Dispatcher and the Chief Operations Officer.
ESSENTIAL FUNCTIONS
The Driver is selected and appointed by the Dispatcher after consultation with the Chief Operations Officer. He/She will be delegated the authority required to successfully accomplish all of the duties and responsibilities of this position.
- Authority to organize and coordinate work assignments. Analyzes problems and recommend corrective actions to the proper level of management to improve quality, productivity, safety and housekeeping.
- Adheres to the Company’s safety policies.
- Maintains a safe working environment.
- Provides superior customer service.
DUTIES AND RESPONSIBILITIES
Making it understood that THE CUSTOMER IS OUR FIRST PRIORITY and that each employee is here to support that priority.
- Ensure that his/her routes and returns have been properly loaded and unloaded.
- Ensure that items have been accurately reconciled upon receipt.
- Ensure that all outgoing merchandise is properly inspected and recorded on the proper forms.
- Prior to 7:30 am each day, the driver must report to the Dispatcher by telephone, even if not on duty. The Driver must also notify the Dispatcher prior to leaving a job assignment to obtain directions for the next job assignment.
- Submits required reports, such as DOT logs, as required, in a timely manner.
- Adding money to the COMDATA card requires the Driver to telephone into the office and request funds prior to 5:00 pm. There will be NO FUNDS available after 5:00 pm unless there is an emergency.
- The Driver is the Crew Leader / Supervisor when at the customer site and is responsible to ensure that all tasks are properly completed. The Driver is responsible for the actions and safety of the crew.
- Must notify the customer, warehouse and Dispatcher a minimum of 24 hours in advance of the actual delivery day.
- Arrives at customer’s residence at precisely 8:00 AM.
- In case of accident or injury follows proper procedures.
- Maintains a positive attitude and works well with the customer, delivery crews and members of management.
- Throughout the move process ensures the all loading and padding is properly completed.
- Ensures that the customer residence is secure, protected and clean throughout the move process.
- Ensures that prior to departing for the customer’s location, the crew has all required padding, tools, equipment and paperwork.
- Brings lunch to job site and understands he/she may have to eat at the job site (company will provide ice).
- Physically inventories and tags each item as required.
- Must be flexible and understand that sometimes changes will be made by the customer to the schedule.
- Understands that in this role he/she is visible to the public and is viewed as a representative of the company and therefore must act accordingly by wearing a proper, clean and neat uniform, maintaining good personal grooming standards and conducting him/herself in a professional manner.
- Dresses in an approved uniform and appropriate manner as specified in the employee manual. Is presentable at all times.
- Creating and maintaining a work environment that shows concern for the other personnel assigned to the area.
- Assist in attaining the goals and objectivities of the Company.
- Data Storage drivers must adhere to the pickup and delivery schedule, be on time, be professional, complete required paperwork, and drive safely and courteously. Must be flexible to changes in schedules.
- Data Storage drivers completing destruction routes must ensure that he/she has the correct destruction bin, adheres to schedule, is on time, is professional, completes required paperwork, and drives safely and courteously. Must be flexible to changes in schedules.
- Other duties and task as assigned by the Dispatcher, Assistant Dispatcher, and Chief Operations Officer, or Chief Executive Officer.
MEASURES OF PERFORMANCE
The Driver shall be deemed to be performing in an acceptable manner when the following have been accomplished:
- That the all routes/work assignments have been operating in a safe, clean and productive manner.
- That he/she has been properly trained and cross trained in all pickup, loading, padding, inventory, safety and customer service procedures.
- Follows the instructions/requests of the ADSI Dispatcher, or Assistant Dispatcher.
- Must maintain a safe driving record.
- Must meet all driver qualification standards.
- Completion of the Quality Labor Van Operator training course and the required refresher courses as offered by the company.
- Meets and/or exceeds company attendance requirements.
- Meets and/or exceed the Company’s goals and objectives in quality and productivity.
- Works to ensure that all pick ups and deliveries meet or exceed established deadlines.
- Maintains an outstanding degree of cooperation, communication and coordination with and between all departments and companies at the facility.
- Constantly Striving For Total Customer Satisfaction.
- All Company Policies and Procedures have been adhered too.
Qualifications
JOB REQUIREMENTS
To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. The requirements listed below are representative of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
EDUCATION
Required: High School diploma.
LICENSING/REGISTRATION/CERTIFICATION
Required: Valid Driver’s License.
Required: Commercial Drivers License for vehicles over 26,000 pounds.
EXPERIENCE
Required: Two (2) to Five (5) years or more driving experience in the house hold goods, document storage and/or home delivery industry.
Preferred: Ability to calculate list of numbers, logically work through problems, work independently, legibly record lists of materials and make appropriate decisions. Specific, hands on knowledge and experience in the household goods moving and storage, data storage or home delivery industry.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
BODY POSITIONS: While performing the duties of this job, the employee is regularly required to stand, walk, operate forklifts and scissor lifts and load/unload trucks for prolonged periods of time.
BODY MOVEMENTS: The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals; and bending, reaching, and crouching.
BODY SENSES: Must have command of all five senses: sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. Vision requirements in each area must be sufficient to shift in focus from computer screens to printed documents.
STRENGTH: Must have the ability to lift seventy five (75) pounds with regularity
WORKING CONDITIONS
This position will be working primarily indoors with some outdoors work required from time to time. The normal auto travel hazards may apply. Travel maybe in all types of weather including heavy rain and below freezing temperatures with snow conditions possible.
The noise level in the work environment is usually moderate, but can be higher at times.