About Company:
Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.
From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.
What We Offer:
Growth & Development:
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to work on groundbreaking projects that shape the future of space and defense.
Benefits:
Employees are eligible to participate in the benefits offered throughout their availability, including the following:
- Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
- Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
- Paid Time Off (PTO), accrued biweekly
- 401k with employer match
- Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
- Tuition reimbursement and other employee programs
- Flexible schedules offered at some of our labs
- Monthly Lab Bonus plans (Based on position)
Salary:
At EUSSD, compensation is determined through a comprehensive approach that considers candidate qualifications, role responsibilities, market benchmarks, and organizational needs. Pay may vary by location; for this position, the annual base salary target range is $20 - $25/hr, with potential eligibility for bonuses or commission depending on the role.
Summary:
Manages a book of active customer orders that consists primarily of quick-turn, transactional work. Primarily focused on ensuring production testing is completed on time (speed of completion is a priority). Manages the flow of work within or between departments. Provides the level of customer engagement required by type of project and specific customer to ensure the customer's needs and expectations are met. Acts as a customer service representative and focuses on creating a positive customer experience.
Responsibilities:
- Takes complete ownership of projects within book of business.
- Fulfilling our commitments and customer needs,
- Delivering projects to operations in a timely manner to ensure schedule commitments can be met (CRDs and PDDs).
- Understanding project success means ensuring the project is completed on-time.
- Providing customers with the expected amount of communication.
- Coordinating the flow of work through the facility with Customers and Department Managers.
- Consistently using the best practices of project coordination.
- Establishing collaborative and mutually supportive relationship with those responsible for operations.
- Striving to make operations successful.
Requirements:
- Bachelor’s degree preferred.
- 3+ years' experience; customer service experience required.
- Able to perform non-standard work through detailed instructions and applied professional judgement.
- Ensures production tests are completed on-time, within budget, and within scope.
- Works with operations to expedite testing through the facility.
- Follows standard practices and procedures in managing order book.
- Builds productive internal and external working relationships.
- Responsible for billing of projects.
- Has a focus on economies of scale to maximize operational efficiency.
- Reschedules identical work to eliminate duplicate set-ups.
- Schedules work based on customer orders and the production capacity.
- Confers with Department Managers to determine progress of work and to provide information on changes to the customer.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Proactively manages planned and unplanned subcontracted work (i.e: IJOs and non-EUSSD subcontractors) including negotiating pricing, setting expectations with the subcontractor, and monitoring subcontractor progress.
- With assistance, able to manage unplanned subcontracted work.
- Is primary point of contact for customer questions.
- Usually, minimal customer interaction required due to quick timing of testing.
- Communication typically limited to confirmation of receipt/testing (CRD) initiation and test completion (PDD).
- Communicates schedule, budget, and scope changes to the customer.
- Advanced skills in prescribed internal tools (scheduling, ERP, etc.).
Physical Requirements:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Policy Statement:
It is the policy of Element US Space & Defense to offer Equal Employment Opportunity to all individuals without regards to race, creed, ancestry, color, sex, gender identity, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions.
Equal Opportunity Employer M/F/D/V