El Capitan Hotel is hiring an On-Call Event Server!!!
EL CAPITAN HOTEL
A luxurious translation of a road trip pit stop, El Capitan Hotel is a boutique hotel in downtown Merced, California. On the road to Yosemite, the hotel features 114 guest rooms, a historic theater, and four distinct dining experiences, all reflective of the surrounding Central Valley community.
ESSENTIAL FUNCTIONS + RESPONSIBILITIES
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
- Review BEO’s and connect with the Banquet Manager/Captain for menu details and special instructions
- Ensure event space is set up and the correct equipment is in place as required
- Assist in event preparation by setting up tables, place settings, buffets, bar supplies, etc.
- Greet all guests in close proximity and make each feel important by providing a genuine welcome
- Prepare and serve beverages during the event; check guests identification to verify minimum age requirements for consumption of alcoholic beverages
- Maintain open communication with kitchen staff, informing them immediately of any requested changes
- Serve guests in a warm, courteous, professional, and efficient manner and always follow up on any requests
- Ensure quality and presentation of food before serving and see to each guest’s special needs, including any allergies or dietary restrictions
- Promptly and quietly remove dirty dishes from tables as guests finish courses and take them to the dish room for cleaning
- Clean up after the event: re-set tables, return any equipment, sweep, mop, etc. as needed
- Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
- Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
- Maintain a high level of cleanliness, sanitation, and safety in the work area
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
- Be available to fill in as needed to ensure the efficient operation of the outlet as directed by the outlet manager
- Attend relevant meetings as directed