The Assistant Service Technician works independently or alongside the Lead Service Technician to provide timely and professional service for both warranty and non-warranty products. This role collaborates closely with Sales and Customer Service teams to diagnose issues, complete repairs, and ensure customer satisfaction. Inspect, troubleshoot, and evaluate customer product concerns to determine the most effective repair solution. Document findings and submit inspection reports within 48 hours of the site visit. Communicate recurring product issues and potential product improvement opportunities. Perform product installations, repairs, and preventative maintenance on windows, doors, and related components. Install prefabricated parts and hardware, including weather stripping, trim, glass, locks, and handles. Protect customers homes and property by using boot covers, tarps, drop cloths, and other protective materials as needed. Maintain clean and organized work areas, leaving all job sites free of debris upon completion. Clearly communicate warranty policies, procedures, and repair recommendations to customers. Review upcoming schedules in advance and proactively address any potential conflicts. Notify customers and the Customer Service Coordinator immediately of any schedule changes. Conduct quality-control inspections on incoming materials before jobs are scheduled. Assist with product and service training for members of the construction community. Maintain company vehicles, equipment, tools, and inventory in a clean, professional condition. Manage expenses responsibly and submit all receipts and documentation by the end of each billing cycle. Complete all required training assignments. Demonstrate teamwork, professionalism, and a positive attitude in all aspects of the job. Adhere to company policies, safety standards, and performance expectations.