Essential Functions and ResponsibilitiesUnder the supervision of the Director of Post-Secondary Pathways, the Program Assistant , will be responsible for but not limited to the following: * Assist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistance * Provide administrative support to Education Manager, Instructors and Director. * Prepare classroom materials and activities corresponding with students needs, abilities, and interests; assists Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop participants * Manage participant outreach and engagement activities using a prioritized list of potential and current students * Conduct data entry in relevant databases including but not limited to Salesforce, DYCD Connect and/or Excel tracking spreadsheets to assure that all pertinent data relating to student services is accurately and timely reported. * Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements. * Participate in Program Improvement Team (PIT), that will meet regularly to assess and review program data and recommend changes. * Maintain department efficiency by planning and implementing office systems, layout and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies. * Work with program staff to place purchase orders for supplies, equipment, and food. * Provide guidance to students in establishing and pursing educational goals, review and document progress on a regular basis. * Prepare and submit weekly, monthly, and quarterly reports to appropriate staff * Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning. * Answer telephone, route calls, and take messages; Provide excellent customer service and client assistance. * Table at partner events; do outreach in informal gathering places within NYCHA housing developments, such as sitting areas and playgrounds * Participate in relevant departmental meetings, trainings, case conferences, workshops and events; Coordinate or assist in planning for events such as community meetings, block parties, health fairs and local business fairs