Facility Manager
Role Summary
At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together, they represent all areas of sub-specialty medical imaging, including cross-sectional, musculoskeletal, oncologic and neuroradiology.
We are seeking a motivated Facility Manager to oversee the daily operations, safety, regulatory compliance, and physical environment of a multi-modality radiology practice in Manhattan and White Plains. This role ensures that all imaging suites, patient areas, and support spaces operate reliably, safely, and efficiently, full DOH compliance, and consistently excellent patient experience.
Key Responsibilities
Facility Operations & Patient Environment
- Maintain a clean, safe, and patient-ready environment across MRI, CT, X-ray, Ultrasound, Fluoro, PET/CT, SPECT/CT, Mammo, DEXA and waiting areas.
- Oversee daily opening/closing procedures, environmental checks, and readiness rounds.
- Ensure ADA accessibility, patient flow efficiency, and comfort standards (temperature, lighting, noise control).
- Manage lobby, restroom, and staff areas to uphold hospitality-grade standards.
Regulatory Compliance & Safety
- Ensure full compliance with:
- Fire safety (FDNY inspections, extinguishers, evacuation plans)
- Life safety (sprinklers, alarms, emergency lighting)
- HIPAA physical safeguards
- Maintain documentation for inspections, corrective actions, and compliance audits.
- Oversee waste management, including biohazard disposal and sharps compliance.
Maintenance & Building Systems
- Manage HVAC, electrical, plumbing, and mechanical systems - with special attention to MRI suite requirements (temperature/humidity tolerances).
- Coordinate with building management for repairs, after-hours access, and construction activities.
- Coordinate with CCTV and alarm vendors to ensure secure monitoring and restrict access to authorized staff.
- Oversee janitorial services, deep cleaning schedules, and infection-control protocols.
- Maintain inventory of facility supplies (PPE, cleaning materials, bulbs, filters, signage).
Vendor & Contract Management
- Manage relationships with:
- General contractors
- Storage vendors
- Cleaning vendors
- Security vendors
- Biomedical service providers
- Waste disposal vendors
- IT/low-voltage contractors
- Linen vendors
- Track SLAs, negotiate renewals, and monitor vendor performance.
- Ensure all contractors follow radiation safety and MRI zone protocols.
Emergency Preparedness
- Lead emergency response planning for:
- Power outages
- Flooding/water intrusion
- MRI quench events
- Fire alarms
- Elevator failures
- Maintain emergency kits, flashlights, radios, and backup supplies.
- Conduct periodic drills with staff.
Reporting & Documentation
- Maintain facility logs, maintenance records (non-medical equipment), inspection reports (DOH), and vendor service documentation.
- Provide weekly operational reports to leadership (uptime, incidents, work orders, vendor performance).
- Track and report facility-related KPIs (downtime, response times, compliance status).
Qualifications
- 3–7 years of facility management experience; healthcare or imaging preferred.
- Strong knowledge of NYC DOH, FDNY, and radiation safety requirements.
- Experience managing vendors and building systems in a high-traffic medical environment.
- Ability to lift 40+ lbs and perform hands-on maintenance tasks.
- Strong project management experience preferred
- Excellent communication and coordination skills.
Success Profile
A successful Facility Manager in our radiology practice is:
- Proactive - solves problems before they disrupt patient care.
- Detail-oriented - keeps immaculate logs and compliance documentation.
- Calm under pressure - handles equipment failures and emergencies smoothly.
- Patient-focused - understands that the physical environment is part of the clinical experience.
- Vendor-savvy - knows how to push OEMs and contractors to meet SLAs.
Competencies
Attention to Detail
Demonstrates exceptional accuracy in scheduling, documentation, data management, regulatory compliance, and patient coordination activities.
Communication
Communicates effectively and professionally with patients, physicians, and colleagues.
Organization & Time Management
Successfully manages multiple priorities, deadlines, protocols, and patient schedules in a fast-paced environment.
Patient-Centered Service
Demonstrates compassion, empathy, professionalism, and commitment to delivering an exceptional patient experience.
Problem Solving
Identifies issues proactively, gathers relevant information, develops solutions, and follows through to resolution.
Adaptability
Responds effectively to changing priorities, evolving workflows, and new technologies.
Collaboration
Builds strong working relationships across multidisciplinary teams and contributes to shared organizational goals.
Skills
- Exceptional organizational and project coordination skills.
- Strong independent work ethic and ability to manage responsibilities with minimal supervision.
- Excellent attention to detail and documentation accuracy.
- Ability to communicate professionally with patients, physicians, and colleagues
- Ability to maintain confidentiality and handle sensitive health information.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to manage competing priorities while maintaining quality and compliance.
- Commitment to continuous learning and professional development.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
This position works primarily in a healthcare and may occasionally enter patient care and imaging areas. The employee may be exposed to moving mechanical equipment, medical devices, and controlled clinical environments. The noise level is generally moderate.
Physical Demands
While performing the duties of this position, the employee is regularly required to communicate, use a computer, walk, stand, reach, and perform administrative and coordination tasks. Occasional lifting of materials up to 25 pounds may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
The above description is intended to outline the general nature and level of work performed by individuals assigned to this position and is not intended to be an exhaustive list of responsibilities, duties, or qualifications. East River Medical Imaging reserves the right to modify job responsibilities and assignments as business needs evolve.
Benefits
Eligible employees may receive the following benefits. Edit this list to match the position’s eligibility and the organization’s current plans:
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) retirement plan
- Life and disability insurance
- Employee assistance program
- Professional development opportunities
- Other company-sponsored benefits
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status.