Who We Are:
Eagle Telemedicine is the leader in technology-enabled inpatient and outpatient care for sustainable healthcare resilience. Eagle has 450+ active physicians and 70+ W2 exempt, non-union employees based in Atlanta, Georgia, serving hospitals in more than 40 states.
Why Eagle Is a Premier Place to Work:
At Eagle, we invest in our people and back it up with meaningful benefits that support your health, financial future, and time to recharge. · Comprehensive Health Coverage Eagle covers 80% of medical premiums, helping keep quality healthcare affordable for you and your family. · Retirement You Can Count On We match up to 4% of your salary in our retirement plan - and you’re 100% vested, because your future matters. · Time to Recharge Enjoy a generous PTO program with 120 hours (15 days) in your first full year of service.
Job Summary:
The Billing Manager oversees the Company's end-to-end billing function, ensuring invoices are timely, accurate, and compliant with customer contracts while leading billing operations, collections, automation, onboarding, and continuous process improvement.
Direct Report Responsibilities:
Directly manages 1–2 Billing Specialists/Analysts and is responsible for hiring, coaching, performance management, and development.
Duties/Responsibilities:
· Manage the end-to-end customer billing cycle. · Manage the collections process. · Ensure invoices are accurate, timely, and contract compliant. · Understand customer contracts and ensure billing terms are accurately configured in Quickbase and the Billing Log. · Lead customer billing onboarding meetings. · Serve as the primary contact for billing discrepancies. · Manage billing automation through Quickbase and/or Sage Intacct. · Partner with developers to enhance automation, review testing files, and validate enhancements. · Collaborate with Accounting, Operations, Sales, Legal, and IT to improve billing processes. · Identify opportunities for process redesign and automation. · Perform analytical reviews and ad hoc billing analyses. · Support monthly close activities. · Support internal and external financial audits for billing-related inquiries. · Monitor billing KPIs and recommend operational improvements.
Required Skills/Abilities:
· Strong knowledge of billing, collections, and accounts receivable. · Ability to interpret contractual billing terms. · Experience with Quickbase or similar workflow tools preferred. · Advanced Microsoft Excel skills. · Strong analytical, organizational, leadership, and customer service skills. · Excellent written and verbal communication skills. · Strong business partnership skills.
Education & Experience · Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. · Five or more years of progressive billing or revenue cycle experience. · Supervisory experience required. · Healthcare or professional services billing experience preferred. · Experience with contract-based billing, ERP systems, and billing automation preferred.
Physical Requirements Hybrid position requiring at least 3 days per week in the office, subject to manager approval. Prolonged periods of sitting and computer work. Must be able to lift up to 15 pounds.