Company Description E2 is an early-stage startup experienced in human-centered service design. E2's company mission is to dramatically improve older adults’ experiences with technology. E2's company objective is to be the most credible and widely used senior-centric brand by designing technology products and services that are more accessible and reflect the lifestyles of older adults.
Job Description
E2 is seeing a Lead Product Designer to set up and execute design for E2's first product focused on technical Customer Support for older adults in the US. This first product is a SaaS platform to help older adults master technology through a unique senior-centric designed product, powered by AI, ML, AR, CV, and staffed by tech-savvy older adult coaches.
Responsibilities
- Develop and execute a design strategy that solves customer needs and achieves business goals.
- Own all aspects of product design - everything from design aesthetic to the interaction model - across web and mobile.
- Employ research, storytelling, design systems, and design thinking to solve customer needs and achieve business goals.
- Prototype and iterate quickly based on experience and Lean Discovery evidence.
- Partner with product and engineering to ensure high-quality and consistent implementation and UX.
- Provide input and opinions on brand & marketing design.
Qualifications
- 7+ years experience in product design roles.
- 5+ years experience building and managing product design teams for SaaS platforms.
- 2+ years experience Customer Support platforms
- Experience in API-based SaaS system architectures
- Knowledgeable & experienced in Lean & Agile dual-track sprint teams, or in methods with similar intentions & impact.
- Excellence and enjoyment in working with people, coaching and mentoring staff.
- Excellent communicator and translator of product discovery, IxD, UX, and HCD principles.
- Engaged in contemporary product design professional discussion & research.
- You value servant leadership, curiosity, empathy for users, social responsibility, and advancing ethical technology policies & practices.
- Eligible to work in the US.
- Ideally based in NYC, or remotely within the US time zones.
E2 Cultural Values Curiosity Employees of E2 practice curious intelligence. They embrace learning about the diversity of cultures of customers and each other, and the work we're doing. They engage in active listening, utilize agency in their day-to-day work and bring creative ideas to their work.
Authenticity Employees of E2 are warm and friendly, embody patience and are guided by the truth. They foster an environment that encourages each person to be their authentic self, including diverse cultures across ages, nationalities, genders. The people of our company demonstrate insight into their own behaviors and a willingness to change behavior. E2 employees are helpful to customers and each other and exude a generosity of spirit.
Integrity The people of our company possess a strong moral compass and expect consistent honesty and accountability from leadership and each other. All E2 employees value our mission and consistently strive to deliver it in an honest and straightforward manner to our customers and to each other.
Empathy All E2 employees practice caring empathy to our customers and each other. Empathy at E2 is demonstrated in culturally sensitive ways in our communications and our actions. Empathy is expressed through active listening, thinking before speaking, respectful language, and a display of humility and compassion for our diverse customers and employees.