Position Summary: The Assistant Store Manager supports the Store Manager in overseeing all aspects of store operations with the primary goal of preparing for a future role as a Store Manager. This role involves managing daily store functions, ensuring high standards of customer service, and learning key managerial skills necessary for store management.
Key Responsibilities: (Responsibilities may vary depending on assignment.) · Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service. · Establish daily work assignments and priorities for store associates. · Ensure that the reporting and investigation of customer and employee injuries are handled properly. · Consistently reacts to performance issues with corrective action. · Assists with stocking of product and facing of the store. · Manage front-end operations (monitoring customer flow, opening registers as needed, and managing breaks/lunches) · Perform basic housekeeping duties. (sweeping, mopping, sanitizing, etc.) · Operates manual and electric (18+ years old) pallet jack. · Receives and unloads truck deliveries. · Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law. · Manage upkeep and condition of all equipment, fixtures, etc. on premises. · Maintain knowledge of total store operations. · Ensures appropriate merchandise stock levels, adjacently and presentations, signage, and assortment in all departments; ensures sales floor is presentable and well stocked. · Ensures compliance with all policies and procedures through regular store walks and meeting with dept. heads. · May assist store manager with recruitment, new hire training/onboarding, etc. · Conduct performance evaluations and terminations. · Create schedules for associates assigned by Store Manager. · Oversee cash office operations. · Process weekly timecard approvals and review associates’ timecards daily. · Maintain accurate records and documentation. · Assist with grocery dept. ordering and other departments as needed. · Assists in carryout and cashier duties when needed. · Any other responsibilities assigned by manager.
Work Environment:
- May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust, and humidity.
- Fast paced retail environment.
Supervisory/Managerial Responsibility:
- All employees except the store manager.
- Responsible for interviews, onboarding, training, terminations, and performance evaluations.
Physical Requirements:
- Moves, lifts, and carries merchandise and supplies weighing less than or equal to 50 pounds without assistance.
- Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting with or without bearing weight. Occasionally requires to climb and/or crawl.
- Stands or walks continuously throughout the shift.
Qualifications & Other Job Requirements:
· Previous experience in a retail or grocery environment required. · Ability to work a flexible schedule including evenings, weekends, and holidays as needed. · Must have knowledge of basic computer skills. · Minimum age requirement = 18 years old.