OUR POSITION IN A NUTSHELL
The Program Coordinator will oversee domestic and international destination services programs. This position will support external consultants who work one-on-one with the transferring employees. The Program Coordinator serves as a liaison between the consultants and our clients. This position involves handling a caseload of programs at varying stages of completion simultaneously. We’re looking for a dynamic individual with strong communication and organizational skills, who excels at building and maintaining meaningful relationships. The ideal candidate is proactive, detail-oriented, and thrives in collaborative environments. If you’re someone who can keep things running smoothly while fostering trust and connection with clients, partners, or team members, we’d love to hear from you!
WHAT YOU WILL ACCOMPLISH
(50%) Program Management
- Manage a caseload of destination services programs to their specific benefit level at varying stages of completion.
- Serve as the liaison between the consultant and Dwellworks clients, specifically Relocation Management Companies (RMCs), providing updates on service milestones and responding to transferee-based questions.
- Execute file management processes to include: Assign transferee to a local consultant. Serve as the first point of contact for all file-related questions from the consultant and RMC. Provide key milestone feedback to Dwellworks clients through system updates or email. Follow up with consultant if key milestones are not met or timely updates are not provided. Resolve issues as they arise throughout the lifecycle of the file. Properly update all Dwellworks systems. Close the file once all the services are completed. Support accounting with any billing related questions.
- Execute all destination services program workflows and processes in alignment with Dwellworks client specifications
- Work collaboratively with team members to achieve company-wide goals in alignment with our business strategy
(25%) Conflict Resolution and Coaching
- Provide one-on-one coaching/guidance to consultants on transferee related issues as necessary
- Partner with Manager, Supply Chain on consultant escalations and for consultant development as needed.
- Work with Dwellworks clients on any file-related requests included changes to benefits or authorized services. Document and communicate all changes in services.
- Partner with Director Operations and Director, Client Services on any transferee escalations providing updates and direction to the consultant and Dwellworks client as needed.
(20%) Data Entry
- Complete order entry into Dwellworks systems as needed
- Assign new orders to local consultants as needed
- Update Dwellworks systems with required data
- Follow-up with consultant for updates as needed
- Respond to emails pertaining to service delivery and Dwellworks services
- Properly save and archive file support documentation
- Verify file information and details needed for billing purposes
(5%) Ad Hoc Projects
- Partner with IT, marketing, accounting, account management and supply chain as a subject matter expert to support client requests, technology needs, process/service improvements, etc.
- Partner with other Manager, Destination Services globally to share best practices and learnings
- Participate in special projects related to enhancing global service delivery
- Other projects as assigned.
WHAT WE'RE LOOKING FOR
Your Education
- Bachelor’s degree preferred
Your Experience (Preferred)
- 1-2 years in a customer facing role
- Ability to multitask and prioritize
- Relocation or Destination Services industry experience preferred
- Adaptable and flexible with new tasks that arise in a fast-paced environment
- Strong communication skills, specifically the ability to communicate effectively in a constructive and professional manner
- Attention to detail and strong organization skills
- Team player, customer-driven and able to work in a dynamic work environment
- Ability to work independently without supervision
WHO WE ARE
Our Team
The Dwellworks experience is driven with passion, hard work and integrity. We search for team players, go-getters, and innovators who are eager to learn and excited to make an impact. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!
Our Perks
- Hybrid work model with both in-office and work from home time
- Parking stipend for individuals that report to our headquarters location
- Generous benefits package: medical, dental, vision, 401(k), etc.
- Casual dress code
- And most importantly: a passionate, friendly team of coworkers who work hard and love working here!
- The salary range for this role begins at $38,000 and will be determined based on qualifications and experience
Dwellworks is an Equal Opportunity Employer