Description Drive & Shine Captain-Store Manager Job Description / Responsibilities
Total Comp: $100K+ (Base Salary and profit sharing included)
Lead the Team. Own the Experience. Grow the Business. Drive & Shine is seeking a high-energy, people-first leader to manage one of our retail locations. As a Store Manager (also called “Captain”), you’ll lead the entire site - from customer service and sales to staffing, scheduling, and operational excellence. This is a hands-on role designed for a service-minded professional who thrives in a fast-paced, team-driven environment. We’re not just looking for a manager. We’re looking for someone who sees potential in others, builds winning teams, and takes pride in delivering unforgettable customer experience.
What We Are Looking For:
We hire people who are HUNGRY | HUMBLE | SMART
Key Responsibilities:
· Lead all operations within your Drive & Shine location · Recruit, hire, train, and develop your team with a focus on attitude, performance, and culture fit · Coach team members daily and conduct regular formal reviews · Set and manage labor goals, team schedules, and budget targets · Ensure equipment is functioning properly and proactively manage repairs and maintenance · Maintain inventory and proactively order supplies to avoid downtime · Deliver exceptional service and “wow” experiences for every customer · Keep the facility spotless - clean, organized, and guest-ready always · Handle customer concerns and feedback with professionalism · Communicate clearly with executive leadership (COO/CEO) on progress and priorities · Foster a culture where every team member feels valued and motivated to grow
Industries and Backgrounds We Love:
We’ve seen strong success from district-level leaders in:
· Car Washes or Automotive Services · Retail Multi-Unit Management (convenience, big box, quick service) · Restaurants and Hospitality Chains · Sales-Driven Consumer Service Brands
Physical Requirements:
· Work outdoors in all weather conditions (under the canopy), including extremely hot or cold environments · Stand and walk for extended periods of time · Lift and/or carry 25 to 35 pounds regularly · Grip, grasp, or twist using hands and wrists regularly · Stack, reach, and load items above head height · Work a ten-hour shift, if required · Bend, crouch, and crawl to perform job duties frequently · Understand hazardous communication and safety information · Monitor quality of work through visual inspection, if required · Understand directions for machine operation · Basic computer skills to log information as needed
Requirements
Experienced Operators & Coaches:
· 5+ years of experience leading teams in retail, service, or restaurant environments · Skilled in recruiting, training, and building high-performing teams · Strong track record of achieving sales goals and delivering on KPIs
Hands-On Leaders:
· Willing to work side-by-side with your team daily · Able to multitask, prioritize, and stay calm under pressure · Thrive in a high-volume environment (up to 2,000 cars per day)
People-Focused & Performance-Driven:
· Passionate about helping others succeed · Committed to creating a clean, organized, customer-first culture · Take ownership like it’s your name on the building
What We Offer:
· Competitive salary with performance-based bonuses · Paid vacations and holidays · Medical, dental, and vision insurance · 401(k) plan · College education assistance · Profit sharing · A company culture that values hustle, promotes from within, and supports leaders at every level Drive & Shine Difference: We believe in leading from the front, creating opportunity through service, and building teams that feel like family. As a Captain, you don’t just run a store - you set the tone, build the culture, and drive the success of your location.
Drive & Shine, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.