Dovida – Jacksonville | Jacksonville, FL About Dovida Dovida – Jacksonville is dedicated to helping seniors maintain their independence and enjoy a better quality of life in the comfort of their own homes. We provide personalized in-home care through compassionate support that recognizes each client's individual needs, preferences, and daily routines.
About the Position We are seeking a dedicated and organized Care Manager to oversee and coordinate care services for prospective and current clients. In this role, you will help create a positive client experience by understanding each client's needs, developing appropriate care plans, and ensuring effective communication between clients, families, caregivers, and the office team. The ideal candidate is a confident professional who can balance client-focused care with operational responsibilities while ensuring services are delivered according to each client's goals and expectations.
Key Responsibilities
- Establish trusting relationships with prospective clients and their families by discussing their concerns, identifying their goals, and assessing their care needs.
- Create individualized care plans that reflect each client's preferences, choices, and personal goals while giving caregivers the guidance needed to provide quality care.
- Maintain accurate and timely records of conversations and updates involving clients, family members, and other relevant parties in the CRM system.
- Communicate important client updates to the appropriate office team members, including feedback regarding caregiver performance.
- Conduct regular client reviews to evaluate satisfaction, monitor service quality, and identify any changes in care needs.
- Update care plans and coordinate service adjustments whenever a client's circumstances or requirements change.
- Ensure all client service records and related documentation remain accurate and up to date.
- Assist with the onboarding and training of new caregivers.
- Provide on-call support to clients and caregivers outside regular office hours when needed.
Qualifications and Skills
- Must hold an active Licensed Practical Nurse (LPN) or Registered Nurse (RN) license.
- Valid driver's license required.
- Previous experience working with seniors is preferred.
- Experience assessing, coordinating, and managing home care services is an advantage.
- Familiarity with identifying appropriate care resources and collaborating with multidisciplinary healthcare and community service providers is preferred.
- Excellent organizational skills and the ability to manage time and competing priorities effectively.
- Strong interpersonal, relationship-building, negotiation, and influencing skills.
- Excellent communication and customer service abilities, with sound problem-solving skills.
- Ability to work independently while contributing effectively as part of a team.
- Self-motivated, results-oriented, and comfortable managing multiple responsibilities in a fast-paced environment.
Join the Dovida – Jacksonville Team! If you are a nursing professional who values quality care, enjoys building relationships, and is passionate about helping seniors live safely and independently, we would love to hear from you. Become part of a team committed to making a meaningful difference in the lives of our clients and their families.