- SUMMARY: The Quality Technician is a key frontline member of the Quality organization, responsible for executing inspection, data collection, nonconformance management, and quality system activities that ensure product conformity, process stability, and customer satisfaction.
This role provides hands‑on quality execution that enables the Quality Engineering team to focus on analysis and improvement and allows the Quality Manager to govern the system effectively. The Quality Technician plays a critical role in defect prevention, early problem detection, and disciplined quality system execution, directly supporting AS9100 / ISO 9001 compliance and continuous improvement objectives.
CORE VALUES
All employees are expected to demonstrate the Company’s Core Values through daily actions, decision-making, and interactions:
- Client Oriented – Focus on developing long-term relationships, products, and services that meet client needs.
- Open – Communicate honestly and transparently about capabilities, challenges, and solutions.
- Nimble – Think critically, respond quickly, and adapt effectively to changing priorities and situations.
- Necessary – Recognize that every role contributes to organizational success and take ownership of outcomes.
- Engineering Mindset – Approach challenges by developing practical, thoughtful solutions regardless of role.
- Continuous Improvement – Actively seek opportunities to improve processes, performance, and personal development.
- Teamwork – Collaborate effectively with coworkers, leadership, vendors, and clients to achieve shared goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary support to Quality Engineers.
- Execute inspections and product verification per drawings, control plans, and inspection instructions.
- Maintain accurate inspection records and traceability to support audits, MRB, PPAP, and customer compliance.
- Identify and contain nonconforming material in accordance with QMS procedures and escalation requirements.
- Support MRB, CAPA, and RMA activities by collecting inspection data and objective evidence.
- Own execution of the calibration process and ensure proper use, care, and reporting of gages and measurement equipment.
- Assist with first articles, NPI, and process changes to verify readiness prior to release.
- Verify compliance with work instructions and SOPs and report deviations for corrective action.
- Prepare quality documentation for shipments, including certificates and inspection reports.
- Maintain inspection area organization and 5S discipline to ensure audit readiness and efficiency.
- Support continuous improvement efforts by identifying recurring issues and improvement opportunities.
SKILLS AND ABILITIES:
- Blueprint reading & GD&T fundamentals – ability to interpret drawings, tolerances, and specifications for accurate inspection.
- Incoming, in‑process, and final inspection execution – consistent inspection to control plans, work instructions, and sampling requirements.
- Metrology & gage proficiency – effective use of calipers, micrometers, indicators, and other inspection tools with proper technique.
- Calibration system ownership – manage gage status, calibration intervals, records, and proper equipment use.
- Inspection documentation & traceability discipline – accurate records supporting Audits, MRB, PPAP,FAI and other customer requirements.
- Nonconformance identification & containment – ability to recognize, segregate, label, and escalate nonconforming material per QMS.
- MRB, CAPA, and RMA support – collect inspection data and objective evidence to support quality investigations and dispositions.
- First article, NPI, and process change support – verify inspection readiness and product conformance prior to release.
- Work instruction & SOP compliance verification – identify deviations and report issues to maintain process control.
- 5S, organization & continuous improvement mindset – maintain inspection area audit readiness and identify repeat issues and improvement opportunities.
KEY COMPETENCIES:
- Customer/Client Focus
- Accountability and Ownership
- Collaboration and Teamwork
- Adaptability and Agility
- Continuous Improvement Mindset
- Integrity and Transparency
- Solution-Oriented Thinking
- Practical Innovation
- Engineering Judgement
EDUCATION AND/OR EXPERIENCE:
- Associate degree or technical certification in Quality, Manufacturing, Engineering Technology, or related field preferred; equivalent experience accepted.
- 3+ years of quality inspection or quality technician experience in a manufacturing or regulated environment.
- Experience in aerospace, defense, medical devices, automotive, or other regulated industries preferred.
- Familiarity with AS9100 / ISO 9001 quality systems, inspection records, and audit support.
- Experience supporting FAIs, MRB, RMAs, and corrective action activities is a plus.
- Frequent time spent on the production floor in an active manufacturing environment.
- Ability to stand, walk, bend, and lift up to 20 pounds as required.
- Combination of hands‑on inspection work and office documentation activities.
- Moderate noise environment with interaction with machinery and production teams.
OTHER QUALIFICATIONS:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Stand under 1/3 of the time.
- Walk under 1/3 of the time.
- Required to sit for long periods of time.
- Use hands to finger, handle, or feel 1/3 to 2/3 of the time.
- Reach with hands and arms 1/3 to 2/3 of the time.
- Talk or hear 1/3 to 2/3 of the time.
- Lift up to 20 pounds under 1/3 of the time.
- The above physical demands include duties such as sitting at workstation using PC, making and receiving phone inquiries, packing files, moving within company to communicate with other departments.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Working conditions are normal for an office environment and may require occasional weekend and/or evening work.
- Moderate noise (examples: business offices with computers and printers, light traffic and visits to factory).
- Some travel (1-3%) to various training courses may be required during the year.
