Description
Join Our Team at DoubleTree by Hilton Augusta! Are you friendly, professional, and passionate about providing exceptional guest service? DoubleTree by Hilton Augusta is seeking a welcoming and dependable Front Desk Agent to create a positive first impression, assist guests with check-in and check-out, and ensure every guest enjoys a comfortable and memorable stay. If you enjoy working with people and thrive in a fast-paced hospitality environment, we would love to have you join our team!
· Register and assign rooms to guests. · Issue room key and escort instructions to Guest Service Agent or directly to guest. · Sort, and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Deposit guest valuables in hotel safe deposit box. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit.
Requirements
· Must have prior hotel front desk experience; Hilton experience preferred. · Open availability is a must. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to follow all StepStone and hotel policies and procedures. · Attend required meetings. ·Knowledge of PEP Hilton System is a plus! · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.