Job Title:
Relief Account Manager
Department:
Sales
Status:
Full-Time, Non-Exempt
Direct Reports:
No
Schedule:
Hours of operation will vary based on work location. Additional hours may be required to meet the needs of internal and external customers.
Position Description:
The Relief Account Manager is responsible for exemplary customer service in the selling, delivery, merchandising of products and draught support to customers. The Relief Account Manager plays a key role in helping Doll Distributing with their vision: Building Brands and Building Relationships. All duties performed are expected to be within the objectives, standards, mission, and policies of Doll Distributing LLC, state and local laws and regulations governing the beer industry, and brewery/supplier requirements.
Essential Functions:
- Serve as a back-up for Account Managers and possess knowledge of multiple sales routes to be able to fill in, last minute or planned, on sales routes as necessary
- Responsible for growing retailer relationships and sales
- Assists Account Manager in maintaining proper inventory levels and product rotation
- Responsible for new product placements, displays and shelf space management
- Manages close/outdated products and breakage
- Proactively monitors all competitive activity for assigned categories
- Demonstrates a commitment to learning and understanding product portfolios
- Communicates/reports account activities to Team Leader
- Compliance with all company safety regulations
- Exhibits strong commitment to the service needs of the internal/external customer
- Represents the company in a professional and courteous manner
- Any other work as assigned; may perform route delivery duties as needed
Non Essential Functions:
- Assist in unloading products from trailers, by hand or using hand carts and place them in designated customer areas.
- Fill in for weekend merchandisers as needed
- Set-up and assist with samplings at customer locations
Essential Skills and Knowledge:
- Meet or exceed minimum productivity standards established by Doll Distributing LLC
- Effectively plan and organize work activities independent of direct supervision
- Develop a good working knowledge of product and inventory control procedures
- Demonstrate strong communication, customer relations, and problem resolution skills
- Able to work with a diverse group of people and customers
- Represent the company in a professional and courteous manner while effectively growing retailer relationships and sales
Qualifications
Qualifications:
- Must be 19 years of age
- High school diploma or GED
- 1+ years of previous sales experience within the food and beverage industry preferred
- Driving record within MVR policy guidelines
- Ability to read and comprehend written instructions and information in English
Working Conditions:
- Temperature/Climate
- This position will spend 90% of the shift in a climate-controlled environment and 10% of the shift in an outdoor environment
- Physical/Mental Organizational Capabilities
- The individual in this role must possess the ability to walk, stand, sit, bend, and climb stairs on a frequent basis. Must have the ability to safely lift a minimum of 24 lbs. without assistance, waist level, waist to shoulder level, shoulder level to overhead. Must have ability to push/pull/lift a maximum of 165 lbs. with appropriate equipment. The ability to pay attention to detail, solve problems, troubleshoot, and make decisions is required.
- Visual/Hearing Capabilities
- The visual ability necessary to read and interpret a computer screen is required. Must have the ability to differentiate product types. The hearing ability necessary to communicate with others is required.
