MR-2: Experienced Medical Receptionist Experience Requirement: 1-2 Years Focus: Skill Acquisition, Accuracy, and Protocol Adherence
Key Responsibilities
- Manage front desk operations independently
- Opening the office at 7:45am Mon - Fri.
- Begin to verify insurances for all patients scheduled overnight
- Verifying insurance for next day
- Check in and greet patients kindly. Setting the tone for creating a positive experience for every single office visitor.
- Educate patients on our office policies and procedures. Assist patients on navigating their insurance information and educate them on things such as deductibles, copays and denials.
- Collecting outstanding balances & copays, including deductibles, coinsurances, etc.
- Kyruus/Athena check-in (keep up with Kyruus arrival management & Ins inbox)
- Assignment of benefits, expired signatures, collecting copays/balance, verifying demographics, confirming pharmacy, updating preferred lab, ets
- Collecting balances at the front/Communicate balance and insurance information to patient
- Taking/uploading patients' picture
- Scanning/updating patient’s insurance card
- Verifying the PCP on file prior to patient’s appointment
- Scanning/updating patient’s DL
- Checking out patients
- Printing referrals -Printing labs orders -scheduling follow up appts
- Creating ticklers for annual physicals
- Keep Pre-op log up to date
- Creating a case for the billing dept for miscellaneous charges ( forms,ppd skin test, etc)
- Educate patients on how to connect to Telem appts if needed
- Monitor Athena staff chat and respond accordingly in a timely manner
- Collect and Deposit any cash collected into the safe every evening
- Close the batch at the end of their shift, reconcile the cash with Athena and dropping the money into the safe
- Calling new patients to verbally confirm appointments (for any pending, Aries assists)
- Scanning paper documents daily (progress notes, vaccine consent forms, etc Create patient payment plans
•
Mentorship · Acts as a preceptor for externs · Assists with onboarding and orientation of MA-1 staff Competency Level · Fully independent in daily duties · Demonstrates strong front desk judgment · Trusted to manage complex workflows
Qualifications
· Strong EHR proficiency and organizational skills · Ability to prioritize and work independently Applicants must be authorized to work in the United States. Immigration sponsorship is not available for this position.