About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.
How You’ll Contribute:
The primary focus of the Senior Support Services Engineer is to help support enterprise AV/UC initiatives, with primary responsibility for video conferencing enablement, conference-room AV/VC refresh projects, AV hardware firmware lifecycle management, and bi-annual preventive maintenance and remediation. The engineer will work alongside the existing client AV Engineering team to deploy, configure, test, commission, upgrade, and maintain enterprise collaboration technologies including Microsoft Teams Rooms, Cisco collaboration systems, Q-SYS, Crestron, and related AV technologies. Candidates should have strong hands-on enterprise AV engineering experience and be capable of independently executing assigned project and lifecycle workstreams while collaborating with engineers, AV integrators, manufacturers, and other technology teams.
This is a hands-on AV engineering and project delivery role; it is not an AV support, meeting support, or event technician position.
The Support Services Engineer will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am – 5pm. These hours may be adjusted based on client needs.
What You’ll Do:
- Video Conferencing Enablement
- Execute video conferencing enablement projects across client locations.
- Configure, deploy, test, and commission enterprise AV/VC systems.
- Support Microsoft Teams Rooms, Cisco collaboration devices, Zoom, and associated room technologies.
- Validate room readiness, device configuration, audio/video performance, content sharing, control functionality, and connectivity.
- Conduct User Acceptance Testing (UAT), document results, and track issues through resolution.
- Troubleshoot technical and integration issues identified during deployments.
- Coordinate with AV integrators, vendors, and internal teams through successful implementation and operational handoff.
- AV/VC Refresh Projects
- Execute conference room AV/VC refresh and lifecycle replacement projects.
- Assess existing room technology and identify equipment requiring replacement or upgrade.
- Coordinate installation, configuration, testing, and commissioning with AV integrators.
- Validate refreshed systems against established AV Engineering standards.
- Perform AV signal-flow, functional, and end-to-end room testing.
- Troubleshoot technical issues encountered during installation and commissioning.
- Track punch-list items through remediation and closure.
- Validate completed installations before operational handoff and maintain required project documentation.
- AV Firmware & Software Lifecycle Management
- Coordinate firmware and software updates across enterprise AV/VC hardware.
- Review and test updates prior to production deployment and coordinate maintenance windows.
- Execute upgrades, perform post-update validation, and troubleshoot resulting issues.
- Maintain firmware versions, deployment records, and exceptions.
- Bi-Annual Preventive Maintenance, Audit & Remediation
- Coordinate and execute bi-annual preventive maintenance across AV/VC environments.
- Audit maintenance results to identify equipment failures, recurring issues, and repair or replacement needs.
- Track and coordinate remediation with AV vendors, integrators, and internal teams.
- Validate completed remediation and identify lifecycle or future refresh requirements.
- Automation and Platform Improvement
- Use platform telemetry and analytics to identify recurring issues, improve room reliability, and support proactive or automated diagnostics.
- Participate in technology evaluations, proofs of concept, platform upgrades, release testing, documentation, and the transition of emerging capabilities into supported services.
- Contribute to consistent engineering standards and repeatable solutions that can be applied across the client’s broader workplace technology environment.
- AV Engineering & Project Support
- Work alongside AV Engineering team members on projects and technical workstreams.
- Support implementation, testing, commissioning, troubleshooting, and technology evaluations.
- Maintain technical, configuration, testing, and deployment documentation.
- Collaborate with AV integrators, manufacturers, infrastructure teams, and onsite resources.
What You’ll Bring:
Education & Certifications:
- High School Diploma/ GED
- Bachelor’s degree preferred
Required Skills/Qualifications:
- 5+ years of enterprise AV/UC engineering, integration, or deployment experience.
- Strong hands-on experience with video conferencing deployments and conference-room AV/VC refresh projects.
- Experience with Microsoft Teams Rooms and/or Cisco collaboration environments.
- Strong knowledge of AV signal flow, room systems, commissioning, and troubleshooting.
- Experience with Q-SYS, Biamp, Crestron, or comparable DSP/control platforms.
- Experience performing or coordinating AV firmware/software upgrades.
- Experience with AV testing, commissioning, and UAT.
- Experience working with AV integrators and technology manufacturers.
- Ability to independently execute assigned technical work while collaborating with an AV Engineering team.
- Strong technical documentation, communication, organization, and follow-through skills.
- Must present well as client facing and working with high level executives within high pressure meeting situations
- Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
- If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
- Must be able to stand, kneel and/or crouch for long periods of time
- Must be able to work in high places, as well as small, cramped places
- Must be able to work in hot humid places, as well as cold places
- Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
- Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
- Must pass a background screen and drug test.
Desired Skills/Qualifications:
- AVIXA CTS, CTS-I, or CTS-D
- Q-SYS, or Crestron training/certification
- Microsoft Teams Rooms experience
- Cisco RoomOS / Control Hub experience
- Experience with large enterprise or multi-site AV/VC deployment and refresh programs
- Experience supporting digital signage or enterprise video solutions
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
- Multiple medical plan options to fit you and your family’s needs
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
- And much more