ABOUT DISTYL AI
Distyl is an applied AI technology company partnering with the world’s most ambitious institutions to rearchitect critical operations for the frontier of AI. Our customers include the largest companies in telecom, healthcare, insurance, manufacturing, consumer goods, and global social organizations.
We research and deploy technologies that power AI-native operations - both for our partners and for Distyl itself. Our work spans research into self-constructing systems, the development of the most reliable execution of AI systems, and products that transform mission-critical workflows. As a result, Distyl's technologies affect some of the world's largest operations - from hundreds of millions of consumer interactions to tens of millions of supply chain transactions and millions of patient journeys.
Distyl is backed by leading investors including Lightspeed Venture Partners, Khosla Ventures, Coatue, DST Global, and the board-members of 20+ F500s.
WHAT WE ARE LOOKING FOR
As an AI Strategist, you will be the project lead for customer engagements. In collaboration with a technical lead, you’ll drive a motivated team of engineers and researchers focused on solving our customers' most critical problems. Your mission is to own business outcomes, ensure that the project team creates value for the customer, and earn customer trust. You will be responsible for the entire customer engagement from start to finish.
In a typical engagement, you will begin by understanding customer problems and desired outcomes. With this context, you will embed yourself in the complex workflows of our customers, to identify opportunities where AI can solve pain points. After scoping a meaningful project, you will lead your team to ensure that we deliver a system with high quality and model accuracy. Because we care about driving real value, your engagement doesn’t stop with delivery of the system - you are also responsible for driving user adoption and iterating to make sure this product is valuable to the end user.
This role requires a curious and analytical approach, the ability to identify valuable problems to solve, strong intuition for product development, and a deep commitment to customer success.
KEY RESPONSIBILITIES
- Earn Customer Trust: Demonstrate customer empathy and be the face of Distyl, managing relationships from end-users to executive stakeholders
- End-to-end Workflow & Outcome Ownership: Identify the most valuable problems to solve. Embed yourself in the customer's workflow to understand it better than the users themselves. Ensure high accuracy and reliability to achieve the desired outcomes. Take ownership and accountability for the success of the customer engagement
- Leadership: You and a technical lead will be jointly responsible for leading a team to deliver results to the customer
- Data Analysis: Navigate noisy enterprise data to identify how AI can create reliable outcomes despite real-world constraints
- User Adoption: Onboard users to our enterprise applications and platform, ensuring they realize value
- Product Feedback: Represent the customer's voice, surfacing pain points that drive future product improvements
WHO YOU ARE
- Operational Experience: A proven record in managing complex projects or strategic leadership roles, with demonstrable experience in client-facing positions within AI or technology integration
- Exceptional Communication Skills: Capable of earning customer trust and liaising effectively between clients and internal teams
- User Empathy and Customer Focus: A deep sense of user empathy and a customer-obsessed approach, ensuring solutions are technically sound and aligned with customer needs
- Thrive in Ambiguity: Ability to identify critical problems in complex situations, define outcomes, and create structure among competing priorities
- AI Passion: A passion for AI and optimism about its potential to impact the world
- Coding Experience: Proficiency in programming, scripting, or statistical packages (e.g., Python, R, Matlab, SQL)
- Travel: Ability to travel 50%
WHAT WE OFFER
- The base salary range for this role is $180K – $275K, depending on experience, location, and level. In addition to base compensation, this role is eligible for meaningful equity, along with a comprehensive benefits package
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible time off
- Retirement and financial planning benefits, including access to pre-tax HSA, FSA, and commuter accounts, 401(k), and financial coaching resources
- Comprehensive wellness benefits, including physical fitness, mental well-being, and fertility and family-building benefits through Carrot
- Complimentary in-office lunches and snacks provided
- Access to state-of-the-art AI models, generous usage of modern AI tools, and real-world business problems
- Ownership of high-impact projects across top enterprises
- A mission-driven, fast-moving culture that values curiosity, pragmatism, and excellence
Distyl has offices in San Francisco and New York. This role follows a hybrid collaboration model with 3+ days per week (Tuesday–Thursday) in‑office.
We believe diverse perspectives make our work stronger and more impactful. We are an equal opportunity employer and evaluate all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply.
