Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think you’d love working here:
- Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
- Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
- Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Content Platforms & Operations Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.
Job Summary:
The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.
The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market. Streaming Media Assistants routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring, routine issue mitigation, in addition to live and VOD streaming media orchestration using proprietary software.
Responsibilities and Duties of the Role:
- Responsible for following operational procedures and raising awareness of issues in workflows when they arise
- Execute defined processes to validate the quality and availability of live content streams
- Executes system health monitoring and live and VOD streaming media orchestration using tools & software
- Record steps to troubleshoot workflows when issues arise
Required Education, Experience/Skills/Training:
Basic Qualifications
- San Francisco Area
- Must be available to work flexible hours, including nights, weekends, and holidays.
- Strong understanding of computers and applications.
- Must have an exemplary attention to detail.
- Must possess strong communication skills, including written and verbal.
- Must possess solid organizational skills.
- Must be able to learn quickly and adapt to new situations.
- Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.
- High school diploma or equivalent.
Preferred Qualifications
- A solid computer and technical background, with experience working in digital media and online organizations.
- Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS)
- A team player who is enthusiastic with a strong work ethic.
- Ability to troubleshoot efficiently.
- 1+ years of relevant working experience.
Required Education
- High school diploma or equivalent