We are looking for motivated IT engineers to join our team and contribute to servicing our clients. Ideal candidates should excel in solving complex problems and demonstrate a preference for working with a team to tackle demanding computing challenges. <p> Our IT team plays a crucial role in keeping our clients' users connected and are responsible for tackling tech challenges including; identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction. <p> This position requires dedication, persistence, follow-up, effective utilization of provided resources and the ability to research resolutions as needed. Any applicant should be eager to advance their technical skills through ongoing training opportunities. <p> Job duties include utilizing our professional services automation solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. <p>
Minimum Skills Required:
<br> Knowledge of hardware; Knowledge of Microsoft software applications: Windows 10 & 11, O365, a plus would be Windows Server, Active Directory knowledge; Strong interpersonal skills required to effectively communicate with users and vendors; Passion for teamwork, continuing education, problem solving and exceptional customer service; Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible; Valid drivers license and proof of insurance/ Reliable transportation <p>
This Position Entails:
<br> Troubleshooting user problems remotely and onsite; Accurate documentation of all activities conducted; The ability to manage, maintain, troubleshoot and support our users networks, equipment, software and services; The desire to take on assigned projects and follow through to completion in a timely manner; The ability to learn quickly and adapt to changing requirements; <p>
The Successful Candidate must be:
<br> Professional and articulate; Technically proficient; A relationship builder; A problem solver