JOB DESCRIPTION:
The Customer Service and HR Associate is responsible for the smooth running of the front reception desk and supporting the Human Resources team . This position serves as the face and voice of Direct Relief and it is important that this individual exhibit the professionalism, graciousness, and gratitude of the organization to each person who calls or visits the facility.
SPECIFIC DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are those considered to be essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.
- Answer phone / Greet visitors
- Open and close the main office area
- Draft HR correspondence, assist with planning company events or training sessions, and generate routine reports
- Point person for new hire badges and security passes
- Support the CHRO and Sr. Director of HR as needed
- Check Direct Relief’s Info Account, respond and forward messages as needed, update & delete emails accordingly, and track potential partner requests as appropriate
- Manage public inquiries during emergency response efforts through coordination with our Communications team and other duties as needed
- Keep lobby area, supply room, and kitchen presentable, stocked, and free of clutter; monitor coffee and kitchen supplies and restock as necessary
- Clear and distribute voice mail emails
- Accept parcels and distribute
- Order, track and manage Direct Relief merchandise and apparel inventory
- Help order and set up onsite special events and lunches
- Opening all mail; sorting and distribution (and appropriate follow-through)
QUALIFICATIONS, KNOWLEDGE, AND SKILLS:
- Bachelors’ degree
- General experience (1-2 years) in administrative role
- Excellent organizational and interpersonal skills
- Excellent oral and written communication skills
- Ability to interact well with a wide variety of people
- Ability to multi-task with poise and confidence
- Nonprofit or international health experience desired
- Computer proficiency with emphasis in Word, Excel, Outlook, PowerPoint, and SharePoint
- Submit to alcohol/drug test
- Clear background check
